Lehar Ali Kadar

Dedicated and customer-focused professional with extensive experience in client relationship management, service coordination, and multi-channel support. Proven track record of resolving complex inquiries, maintaining detailed CRM records, and delivering exceptional client satisfaction. Adept at breaking down complex policy and administrative details (including benefits, accounts, and agreements) into clear, understandable guidance for customers.

Highly organized, empathetic, and ready to bring strong communication and problem-solving skills to a remote support environment.

Transport Driver / Client Handover Liaison - Openlane - Kitchener, ON

(2025-06)

• Serve as the primary on-site client contact during vehicle handovers, walking customers through documentation, features, and next steps to ensure a seamless experience.
• Efficiently navigate internal applications and tracking systems to log pre- and post-delivery data in real-time.
• Gather and channel client feedback directly to internal departments to drive continuous service and operational improvements.

Corporate Sales & Client Support Consultant - ETM (Elite Travel Management) - Cambridge, ON

(2023-12 - 2025-05)

• Provided comprehensive, end-to-end customer support and coordination for corporate clients navigating complex travel arrangements and policy requirements.
• Evaluated client needs and preferences to provide clear, accurate guidance on scheduling, options, and itinerary troubleshooting.
• Maintained strong, trust-based client relationships and delivered exceptional customer service throughout the entire lifecycle of each service request.

Admin and Operations Analyst - Emerald Plastic Products - Dubai, UAE

(2019-04 - 2023-10)

• Managed internal operational workflows and corporate documentation, ensuring strict adherence to organizational compliance and service standards.
• Acted as a central liaison between departments to troubleshoot operational bottlenecks and resolve internal inquiries efficiently.
• Maintained detailed inventory and maintenance tracking logs to ensure seamless operational readiness.

Corporate Account & Client Support Representative - Al Habtoor Motors - Dubai, UAE

(2016-05 - 2019-03)

• Functioned as the primary liaison for corporate stakeholders, providing pre-emptive support, policy guidance, and seamless issue resolution.
• Managed the end-to-end transaction lifecycle, bridging communication between financial, technical, and delivery teams to ensure client satisfaction.
• Optimized client fleet service delivery packages by evaluating partner requirements and delivering custom solutions.

Sales & Support Team Leader - New Shield Insurance Brokers LLC - Dubai, UAE

(2012-07 - 2016-03)

• Partnered closely with Underwriting and Claims departments to resolve complex client queries and secure accurate policy execution.
• Developed structured onboarding programs and trained support staff on effective communication, policy compliance, and accurate CRM data entry.
• Maintained detailed performance metrics and reporting dashboards regarding customer accounts, renewals, and inquiry resolutions.

Partner Relations Specialist - AMC - Emitac Distribution LLC - Dubai, UAE

(2010-06 - 2012-06)

• Served as the primary point of contact between clients, sales, and service teams to ensure prompt communication and problem resolution.
• Coordinated field support teams to efficiently troubleshoot client technical inquiries and service requests.
• Built operational dashboards and synthesized service data into actionable insights for leadership.

Master of Business Administration (MBA) - Marketing & HR - BIT Ranchi, Dubai Campus (2005 - 2007)

Bachelor of Commerce (B.Com) - Calicut University (2002 - 2005)