Leila Moradi

Committed to continuous learning and quickly adapting to new technologies and Learning Management Systems (LMS). Creative problem solver with strong attention to detail, accuracy, and professional judgment. Highly organized with excellent planning, multitasking, and time management skills.

Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams) for documentation and training materials. Strong communication and presentation skills with technical and non-technical stakeholders. IT Support professional with extensive experience providing technical support, troubleshooting hardware/software, and supporting end users.

Repair Technician and Customer Services - Raza Tech - London, ON

(2023-01)

• Inspected, diagnosed and repaired mobile phones, laptops, and desktop computers
• Replaced hardware parts and installed software programs and antivirus and firewall for customers
• Replaced screen parts and batteries for all types of mobile phones
• Provided recommendations to customers to choose the most suitable laptop and mobile phone for their needs and budget

IT System Administrator - Sabah Industrial Group

(2017 - 2022)

• Managed network (LAN, Wan) and provided help desk support to over sixty clients
• Worked with Jamf and Meraki to manage Phones and iPad
• Familiar with SharePoint to Create Groups and Manage Groups
• Worked with Hand Held and config Hand Held
• Worked with Duo: Add new User and Add new token
• Supported end-users for computer, network systems and peripheral devices remotely
• Diagnosed hardware and software problems, and replaced defective components on more than sixty computers PCs, laptops
• Served as first point of contact for users seeking technical assistance over phone or email
• Worked with Active Directory and gave access to clients and defined password for them and updated user status and information
• Supported all software including Office or specialized programs including illustrator, Photoshop and CRM programs
• Monitored and maintained computer systems and networks, ensuring their optimal performance and security
• Ran and configured network cables and switches as well as wireless routers, troubleshot connectivity issues, created user accounts and configured other related issues
• Conducted comprehensive reviews and performance tests of existing server systems to identify areas for improvement and optimized their performance
• Implemented robust user verification protocols to control access and safeguard software assets
• Evaluated user feedback and suggestions, proactively implementing improvements to problem-solving techniques and customer service

Master in Computer Engineering Software - Computer Engineering Software (2010)