Leo Guevara

More than 6 years of experience in customer service. Strong analytical and technical problem-solving skills. Good priority management and ability to work as part of a team. Thoroughness in technical documentation and awareness of cybersecurity. Strong ability to adapt to new technologies.

Shipping Supervisor - Mobilia - Saint-Hubert

(2026-03)

• Provide excellent customer service by meeting client needs
• Manage stock and track inventory
• Ship and receive merchandise
• Use inventory management tools and the computerized system

IT Technician - DCM - Anjou

(2025-04 - 2026-03)

• Provide level 1 and 2 technical support (incident diagnosis and resolution)
• Receive and process user requests
• Manage the IT asset pool (workstations, computers, peripherals)
• Configure Windows Server (Active Directory, GPO)
• Manage the ticketing system and handle requests
• Ensure basic IT security (antivirus, access control, updates)

College Diploma - Cybersecurity - Collège CDI