Leslie Smith

Results-driven and dedicated with wide-ranging experience planning and leading operations involving small to medium sized manufacturing environments. Evaluate and implement continuous process improvements to minimize waste and reduce costs while maximizing quality. Establish effective quality control and safety programs. Proven experience building successful teams that are focused on production goals, safety, and throughput.

Customer Service Associate - Lowes

(2020-04)

• Answer in-person inquiries related to products (lumber, roofing and concrete).
• Answer inbound calls from customers and responding quickly to customers' needs.
• Process reservations, bookings and purchase orders.
• Ensure that customers are satisfied with their goods and services received in a timely and effective manner.
• Contributed to improving customer satisfaction by responding to customer inquiries in a timely manner.

Production Supervisor - Carib Cement Company Limited

(2005 - 2019)

• Delegated manufacturing tasks to a team of a minimum of 11 persons on a regular basis to meet production deadlines.
• Managed and developed new strategies to improve productivity output among manufacturing workers.
• Enforced occupational health and safety procedures among team members.
• Trained and mentored new and existing team members.
• Managed the maintenance, repair and replacement of all manufacturing equipment.
• Awarded for achieving the highest target in an eight-hour shift after producing 34,000 bags of cement with a goal of 20,000 bags.

Service Technician - Carib Cement Company Limited

(1996 - 2005)

• Planned and Scheduled repairs.
• Performed maintenance of electrical systems.
• Ensured compliance in respect of Health and Safety and quality system.
• Winner of the safety employee of the year 1999.

Field Service Technician - Jamaica Industrial Equipment Company Limited

(1994 - 1996)

• Prevented safety hazards by carrying out the best maintenance practices on the electric circuit.
• Repaired or gave advice for replacements on faulty equipment or machines.
• Surveyed buildings & equipment on a daily basis to ensure everything was up to standard.
• Troubleshooted equipment and correct technical issues on site in a safe and cost-effective manner, updated records and documented, product flaws.

Project Management - Humber College (2020 - 2020)

Bachelor of Engineering (B.E.) - Mechanical Engineering - University of Technology (2010 - 2010)

Diploma in Mechanical Engineering - Plant Technology - University of Technology (2007 - 2007)

Certificate in engineering technology - Mechanical Engineering - University of Technology (2003 - 2003)