Liam Lonergan

Experienced public service leader with over 10 years of expertise in regulatory oversight, stakeholder relations, and policy development. I bring a strong track record in leading public consultations, developing strategic communications, and driving community engagement for complex capital and operational projects. Skilled in building trusted relationships with municipal and provincial officials.

Advisor at Ontario Energy Board (2019-03 – Present)

• Lead investigations into escalated consumer, stakeholder, and elected official complaints, providing evidence-based recommendations and resolutions aligned with regulatory frameworks.
• Develop and review departmental communications, ensuring accuracy, clarity, and compliance with legislative requirements.
• Prepare investigative reports, briefing notes, and recommendations for executive leadership, contributing to public transparency and accountability.
• Collaborate with cross-functional teams, policy experts, and legal counsel to address complex compliance and stakeholder issues.
• Monitor emerging regulatory and legislative developments to anticipate risks and advise leadership.
• Conduct quality assurance on 500+ industry enquiries annually, standardizing intake and resolution processes.
• Engage with municipal representatives, industry stakeholders, and the public to address concerns and strengthen organizational reputation.

Supervisor at Ontario Energy Board (2015-08 – 2019-03)

• Served as Acting Manager (Jan 2018 – Mar 2019), overseeing departmental operations, stakeholder relations, and compliance investigations.
• Directed intake, triage, and review of industry and community enquiries; assigned cases and ensured timely resolution.
• Led stakeholder engagement activities, handling escalations from city councillors, MPPs, and community representatives.
• Approved all departmental communications, ensuring consistency in tone, accuracy, and alignment with organizational policies.
• Oversaw staff training and knowledge development to improve investigative and stakeholder engagement capacity.
• Conducted call monitoring and quality assurance to ensure high standards of client service and regulatory oversight.

Public Administration and Governance – Toronto Metropolitan University