Lily Fraser

Customer oriented demonstrated by 7+ years of experience in customer and visitor services including sales and POS. Able to manage me effectively and remain focused in fast paced environments like peak season on a retail floor, or a long weekend in Banff National Park. Calmly addresses customer concerns to foster understanding and find a solution, often turning dissatisfied customers into returning smiling faces.

Dependable employee and excellent team player. Hobbies include skiing, travelling, rock climbing, hiking, and reading.

Aquatic Invasive Species Prevention Educator - Parks Canada – Banff National Park

(2024-05 - 2024-10)

Seasonal contract

• Engaged with park visitors to teach about effective invasive species prevention techniques like cleaning and drying watercraft before entering a new lake.
• Answered visitors’ questions about the Banff National Park, Parks Canada, and its programs. Personally connected with park visitors to ensure a happy, safe visit to the park.
• Addressed visitor concerns and resolved conflicts with a friendly, empathetic approach.
• Worked in a team of 5-7 people to conduct effective and efficient boat inspections for visitors to the park.

Aquatic Invasive Species Prevention Educator - Parks Canada – Banff National Park

(2022-05 - 2022-08)

Seasonal contract

• Engaged with park visitors to teach about effective invasive species prevention techniques like cleaning and drying watercraft before entering a new lake.
• Answered visitors’ questions about the Banff National Park, Parks Canada, and its programs. Personally connected with park visitors to ensure a happy, safe visit to the park.
• Addressed visitor concerns and resolved conflicts with a friendly, empathetic approach.
• Worked in a team of 5-7 people to conduct effective and efficient boat inspections for visitors to the park.

Resource Conservation Student - Parks Canada – Banff National Park

(2023-05 - 2023-08)

• Performed field work in both front and backcountry settings. This involved overnights in cabins and tents, hiking long distances with a heavy pack, and crossing rivers and streams in waders.

Host/Educator - Lululemon Athletica – Richmond Rd - Ottawa ON

(2024-02 - 2024-05)

• Personally connected with guests to educate them on lululemon products and find clothing to fit their activities and style preferences.
• Managed 8 fitting rooms at a time to assist customers trying on products including retrieving different sizes, putting away unwanted items, bringing new items to create outfits, and measuring fit for hemming orders.
• Operated a POS system to complete cash and card transactions, returns, exchanges, and gift cards.
• Marked and packaged items for e-commerce sales.
• Changed and maintained product displays and presented store in accordance with visual merchandising guide.

Cashier, E-Commerce, and Garden Center Sales Associate - Canadian Tire Corporation - Carling - Ottawa ON

(2017 - 2024)

Seasonal

• Resolved problems and changes to online orders with a friendly, positive attitude. Including during COVID-19 pandemic which required adaptability, patience, and quick thinking.
• Maintained an aesthetically appealing, tidy, and healthy display of live plants. Including stocking shelves, maintaining price accuracy, and pruning.
• Lead and trained other Garden Center staff on POS system and customer service values.
• Picked and packed items for delivery and curbside pick up to ensure efficiency and quality.
• Completed credit card and cash transactions, promoted company rewards program.

Bachelor of Science - Marine and Freshwater Biology - University of Guelph (2019-09 - 2023-12)