Linda Mbunwe

Scrum master with over 11 years experience

Senior Scrum Master at Best Buy Canada (2023-05 – Present)

• Work closely with multiple Scrumban teams to keep delivery on track while reinforcing consistent Agile practices across sprint planning, execution, and delivery
• Facilitate Scrum ceremonies with a focus on driving clear outcomes, while ensuring teams are following agreed Agile processes and working agreements
• Strengthen backlog refinement by working with Product Owners to ensure stories are well-defined, prioritized, and ready for sprint entry
• Monitor sprint execution in real time, helping teams stay aligned to commitments and addressing blockers as they arise
• Improve dependency management by coordinating directly with other teams and establishing clearer communication channels during sprints
• Support release readiness by aligning development, QA, and business teams around timelines, scope, and expectations
• Use flow metrics (cycle time, WIP, aging work, throughput) within team routines to highlight bottlenecks and guide process improvements
• Support mature teams by maintaining delivery discipline while allowing flexibility in how Agile practices are applied
• Used velocity tracking and burndown charts to monitor sprint health and support teams in maintaining commitment reliability
• Supported alignment of sprint delivery with CI/CD processes to ensure smoother integration and deployment cycles

Scrum Master at CGI (Merck / Government of Nova Scotia) (2022-09 – 2023-05)

• Embedded within teams to support consistent sprint execution in complex environments
• Facilitated ceremonies while ensuring discussions led to clear actions and ownership
• Worked closely with Product Owners to keep backlogs prioritized and actionable
• Managed dependencies by directly coordinating with other teams and stakeholders
• Helped teams adjust to changing priorities without losing focus on committed work
• Stepped in to resolve blockers quickly to avoid delivery slowdowns
• Used velocity, burnup, and burndown charts within Azure DevOps to monitor sprint and release progress, improving forecasting accuracy and early risk identification
• Partnered with engineering teams to ensure sprint work aligned with CI/CD pipelines, improving flow from development through deployment and reducing release delays

Scrum Master / Agile Delivery Lead at Fidelity Investments (2021-07 – 2022-09)

• Supported multiple teams in a SAFe environment with a strong focus on execution
• Facilitated PI Planning and ensured teams left with realistic, workable plans
• Stayed engaged throughout sprints to track progress against commitments
• Actively managed risks and dependencies across teams
• Leveraged velocity, burnup charts, and flow metrics to track team and program-level progress, improving predictability and stakeholder confidence
• Aligned team delivery with CI/CD pipelines and release processes to improve deployment consistency and reduce bottlenecks between development and production
• Worked with teams to improve planning accuracy and reduce carryover work
• Provided clear updates to stakeholders on delivery progress and risks

Scrum Master at USAA (2020-04 – 2021-07)

• Played a key role in the onboarding and rollout of Scaled Agile (SAFe) across multiple teams in a highly regulated environment
• Supported the setup and launch of Agile Release Trains (ARTs), including team alignment, role clarity, and planning structures
• Worked closely with Product, Architecture, and leadership to establish PI Planning practices, ensuring teams could plan work realistically across dependencies
• Helped teams transition from team-level delivery to program-level coordination, improving visibility and alignment across 10+ teams
• Used velocity, burnup, and burndown charts during PI Planning and execution to track progress, manage scope changes, and improve predictability across teams
• Supported alignment of Agile Release Train (ART) delivery with CI/CD pipelines, ensuring smoother integration, testing, and release coordination across multiple teams
• Facilitated PI Planning sessions, guiding teams through dependency identification, capacity planning, and commitment setting
• Practiced servant leadership in a transformation environment; removing blockers while helping teams take ownership of new ways of working
• Coached mature teams on adapting to SAFe without losing delivery momentum, focusing on practical application rather than rigid adherence
• Introduced and reinforced use of flow metrics (cycle time, WIP, throughput) to support predictability at both team and program level
• Supported release coordination across ARTs, ensuring alignment between development, QA, and business stakeholders

Agile Coach / Scrum Master at State Auto Insurance (2019-07 – 2020-04)

• Supported the introduction of Agile practices within teams transitioning from traditional delivery models
• Worked with leadership and teams on team formation, helping define roles, responsibilities, and working agreements
• Facilitated early-stage Scrum adoption, including establishing ceremonies, backlog structures, and sprint execution practices
• Provided hands-on mentoring and coaching to team members, Product Owners, and stakeholders on how to work effectively in an Agile environment
• Helped teams move from task-based work to incremental, value-driven delivery
• Introduced basic flow metrics and visual tracking to improve transparency and accountability
• Practiced servant leadership during adoption, balancing guidance with allowing teams to learn and adapt through experience
• Supported teams as they matured, gradually shifting ownership of ceremonies and delivery tracking to the teams themselves

Agile Coach / Scrum Master at Marriott International (2017-05 – 2019-07)

• Worked hands-on with teams to improve coordination and delivery consistency
• Helped teams simplify processes that were slowing down execution
• Supported better alignment between business and technical teams
• Focused on practical improvements that made day-to-day work easier

Scrum Master at Capital One (2013-05 – 2017-04)

• Supported teams in adopting Agile practices as part of a broader shift from traditional delivery approaches
• Helped establish foundational Scrum practices, including sprint planning, backlog refinement, daily standups, and retrospectives
• Worked with Product Owners to build structured backlogs and prioritize work based on business value
• Participated in team formation and early-stage Agile setup, helping teams define how they would work together
• Provided ongoing coaching and support as teams transitioned toward more self organizing ways of working
• Removed blockers while also helping teams understand root causes and prevent repeat issues
• Used retrospectives to build a culture of continuous improvement and accountability
• Over time, supported teams in becoming more consistent and confident in their delivery approach

BSc in Banking and Finance