Lisa ****

Reliable and detail-oriented Customer Service & Office Administration Professional with over 10 years of experience supporting customer-facing and office environments. Strong background in POS systems, scheduling, AR/AP support, and customer communications. Known for accuracy, dependability, and the ability to perform in fast-paced, high-pressure environments.

Customer Service / Office Operations Coordinator at Culligan Water (2022-06 – Present)

• Handle high-volume calls, walk-in customers, and emails in a fast-paced service environment
• Manage daily POS operations and resolve transaction issues
• Explain services and filtration solutions to customers clearly and confidently
• Support AR/AP processing and office administration
• Schedule service and installation appointments and ensure accuracy of work orders
• Train and support new CSRs and assist with inventory and safety documentation

Customer Service Representative at Luckylott / Mall Information (2019-06 – 2020-09)

Business closed due to COVID-19

• High-volume customer service, lottery and transit pass sales, cash handling

Sales Associate / Cashier at Liquor Depot (2017-05 – 2018-08)

• POS operation, customer service, inventory support

Customer Service Associate at Wolf Willow Husky (2007 – 2011)

• Open/close procedures, cash handling, customer assistance

Assistant Manager / Administrative Assistant at Callingwood Estates (2005-06 – 2006-04)

• Reception, tenant support, leasing administration

Day Home Operator at Self-Employed (2012 – 2017)

Operated a home day care, managing schedules, parent communication, and daily operations. Furthered education in 2013

Computerized Accounting Program in Accounting – Academy of Learning (2013 – 2013)

Business Administration Diploma in Business Administration – Campbell College (2004 – 2004)