Lisna Cholassery

Business System Analyst with experience in requirements gathering, process analysis, system documentation, and testing support within SDLC environments. Strong ability to collaborate with business stakeholders and technical teams to translate business needs into functional solutions. Experienced in supporting Agile and structured project delivery, UAT testing, and system implementation activities.

KEY HOLDER - STOKES - Waterloo

(2024-10)

• Support daily store operations and ensure smooth workflow execution while maintaining service quality standards.
• Assist management in coordinating tasks, resolving operational issues, and improving customer experience.
• Handle customer inquiries and provide solutions to ensure efficient service delivery.
• Train and support team members on operational procedures and systems.
• Maintain accuracy in transactions, inventory handling, and reporting responsibilities.

BUSINESS SYSTEM ANALYST - BARQIAT - Ajman, UAE

(2020-10 - 2023-08)

• Collaborated with business stakeholders and internal teams to gather, analyze, and document business and system requirements for application enhancements and operational support.
• Translated business needs into functional requirements and supported clarification of requirements throughout the SDLC lifecycle.
• Analyzed existing business processes and workflows to identify gaps and improvement opportunities in service and application support systems.
• Supported solution design discussions by coordinating with development teams and providing requirement clarification and business input.
• Assisted in validating technical solutions against business and system requirements to ensure alignment with expected outcomes.
• Participated in system and user acceptance testing (UAT), supporting test case review, execution assistance, and defect identification.
• Worked closely with IT teams during development and implementation phases to ensure successful delivery of system enhancements.
• Prepared and maintained requirement documentation, functional specifications, and process-related documentation to support project delivery.
• Provided support during issue resolution and system updates by working with technical teams and end users.

PRODUCT MANAGEMENT ENGINEER - E2OPEN PVT LTD. - India

(2018-06 - 2019-01)

• Managed and maintained content management systems including Confluence, MediaWiki, SharePoint, and Moodle platforms.
• Supported a WordPress migration project by assisting in consolidating and structuring content into a centralized platform.
• Gathered user requirements and coordinated with technical teams to support system updates and platform improvements.
• Performed web customization using HTML, CSS, and JavaScript to enhance functionality and user experience.
• Assisted in testing CMS features and validating system changes before deployment.
• Documented system updates, workflows, and user guidance materials to support platform usage and maintenance.

Diploma/Certificate - INFORMATION TECHNOLOGY BUSINESS ANALYSIS - CONESTOGA COLLEGE (2023-09 - 2024-12)

Bachelor of Engineering - COMPUTER SCIENCE - T JOHN INSTITUTE OF TECHNOLOGY (2014-08 - 2018-06)