Loida Valino

Guests relations specialist with 7 years of experience, focusing on customer satisfaction through maintaining good relationship. Solid team player with proven skills in establishing rapport with guests/customers.

Guests Services – Full Time - Chinook Centre Cadillac Fairview

(2023-03)

• Maintained a professional and polished demeanor interacting with customers in a positive and helpful manner.
• Acted as a point of contact between customers and other departments like security, marketing, and maintenance.
• Resolved issues and complaints effectively and efficiently.
• Maintained monthly audit and inspections “Wheelchair” program ensuring they are available in good condition.
• Provided shoppers with information about the mall retailers, events, and community activities.
• Compiled weekly reports on various aspects of Guest Services provided the Guest Services supervisors with up to date information.
• Ensured the guest services area is tidy and well maintained.
• Trained new team member with all the processes and procedures.

Guests Services – Team Lead - Telus Spark Science Centre

(2021-03 - 2023-03)

• Ensured the front of house areas are clean and well maintained.
• Acted as a host for all guests with high energy and enthusiasm.
• Lead, trained and motivated all team members.
• Made sure daily and weekly tasks lists completed on time.
• Maintained good relationship with management and co-workers.
• Provided memorable experience to all guests.
• Processed tickets and membership through POS system.
• Troubled shoot POS machine and printing machine.
• Trained new team member with company expectations.

Guests Services – Team Lead - CrossIron Mills Ivanhoe Cambridge

(2013-06 - 2020-12)

• Guided and developed the team through training and mentorship.
• Maintained high standards of customer service by establishing good practices and habits.
• Project positive attitude over the phone or in person.
• Updated Tourism tracking information.
• Role-played with team member on a weekly basis.
• Actively created memorable customer interactions and provided excellent service.
• Completed monthly inventory for comport tools.
• Delegated and shared daily task with team member.
• Provided feedback to main supervisor concerning possible situations and areas of improvements.

Bachelor of Science - Business Management

Certified Massage Therapist