Lois Edwards

Litigation paralegal and litigation adjuster

casualty Adjuster Optimum West October 2024 to April 2026

Litigation Adjuster at CRAWFORD & COMPANY CANADA INC.

• Reduced investigation time by communicating with clients about the status of claim within 24 hours.
• Claims Involving vendors - Notified Vendors immediately about clients' reporting requirements.
• Reported to clients immediately about any potential coverage dispute.
• Reviewed Notice of Civil Claim Within 3 business days of file opening to assess liability and damages, reserves, and secure a waiver of defence if appropriate and send notifications to clients as appropriate.
• Obtained all necessary damage documents and information to assess file in timely manner.
• Conducted investigations, obtained supporting productions from Plaintiff's counsel, quantified, and settled matters appropriately and timely thereby avoiding litigation and associated litigation costs.
• Reported to clients at onset and at regular intervals.
• Once Litigation commenced - Retained and maintained relationships with outside defence counsel, regular contact, and provided ongoing instructions throughout all stages of the litigation process.

Senior Injury Adjuster, Auto Claims at INSURANCE CORPORATION OF BC – ICBC (2018-06 – 2021-11)

Supervisor Telephone Claims at INSURANCE CORPORATION OF BC – ICBC (2017-06 – 2018-05)

Paralegal at INSURANCE CORPORATION OF BC – ICBC (2016-12 – 2018-06)

including LBR, Legal Billing Rep/Paralegal for first six months

Reception, Legal Assistant, Paralegal at Various Legal Positions

27 years of various legal positions

Secretarial/Administrative, Bartender/Busser for Weddings, Cashier, Receptionist, Maintenance/Cleaner for hospital, Crew Manager for Restaurant, Waitress, Gas Station and Propane Service Attendant, Volunteer Animator for National Historic Park at Various Non-Legal Positions

5 years of non-legal work experience

CIP

Serving it Right Certificate – Unknown (2021 – 2021)

Workers' Comp Advocacy Training – Unknown (2019 – 2019)

Occupational First Aid Level II – Unknown (2018 – 2018)

Job Steward Training – Level 1 and 2 – Unknown (2018 – 2018)

Occupational Safety Training (Level 1) – Unknown (2018 – 2018)

The Self Employment and Entrepreneur Development Program – Unknown (2010 – 2010)

Undergraduate Certificate in Immigration Law – UBC University (2008 – 2008)

Paralegal Certificate – Capilano University (2005 – 2005)

Executive Office Assistant – Trend College (1991 – 1991)