Lorali Cormier

Maintained a safe and clean environment for children Supervised and monitored children insuring contact safety in both indoor and outdoor activities Assisted with homework and academic activities, helping children build skills like reading, writing and math

Child Care Provider - St Thomas — Local Family

(2023-08)

• Maintained a safe and clean environment for children
• Supervised and monitored children insuring contact safety in both indoor and outdoor activities
• Assisted with homework and academic activities, helping children build skills like reading, writing and math
• Provided compassionate emotional support to children, helping them navigate feelings and life transitions
• Managed daily logistics, school pick ups / drop offs, doctors appointments and activities

Customer Success Representative - JD Power - Remote

(2022-05 - 2025-05)

• Answered on average 40 to 50 inbound phone calls per day providing friendly and professional service to customers
• Recognized as a leading member by managing a greater share of the inbound calls and email cases, exceeding target and maintaining high quality service
• Assisted customers with general inquires, billing and product inquires
• Collaborated with team members to resolve complex customer issues efficiently
• Maintained detailed call records in salesforce
• Utilized strong product knowledge to direct customers to most suited platform

Medical Administration - Fanshawe College (2018-09 - 2018-12)