Lorna Davies

Goal-focused professional with strong expertise in conceptualising and developing effective supply, storage, and distribution strategies that significantly impact on profitability and increase the total value of the business. Capable of synchronising supply with demand and initiating purchasing processes to improve operational efficiencies. Well-versed in implementing cost saving measures to achieve substantial reduction in terms of man days, production cost, raw materials, and energy consumption.

Leverage strengths in conducting internal audits, providing training, resolving complex issues, and evaluating and mitigating procurement risks. Effective communication and negotiation skills with ability to maintain lucrative relationships with vendors and suppliers. Top 1 Salesperson with gross profit of times three of target amount.

Supply Chain Manager at M&M Militzer & Münch UAE (2020-12 – Present)

Senior Sales Executive at M&M Militzer & Münch UAE (2020-02 – 2020-12)

Discovering and pursuing new sales prospects for freight services, negotiating deals and maintaining customer satisfaction.

• Conduct market research to identify selling possibilities and evaluate customer needs.
• Actively seek out new sales opportunities through cold calling, networking and social media.
• Set up meetings with potential clients and listen to their wishes and concerns.
• Prepare and deliver appropriate presentations on products and services.
• Create frequent reviews and reports with sales and financial data.
• Ensure the availability of stock for sales and demonstrations.
• Participate on behalf of the company in exhibitions or conferences.
• Negotiate/close deals and handle complaints or objections.
• Collaborate with team members to achieve better results.
• Gather feedback from customers or prospects and share with internal teams.

Client Services and Warehouse Operation at Agility Global Logistics (2010-12 – 2020-01)

Spearhead a wide range of operations related to logistics customer service 3PL & 4PL, customs documentation, warehouse operations, inventory control management, staff training and development, and presentations and public speaking. Direct the team by mentoring and training staff members in accordance to organisational policies to increase individual and business productivity. Encourage team members to work at optimum level of performance through maximising team leading experience in a challenging environment, guiding by example, and utilising vast experience in directing a team towards objectives within the deadlines.

Supervise management, organisation, and coordination of day today work of a team of CS for achieving organisational goals and objectives. Ensure the resourcing of customer services centre adequately by collaborating with relevant staff and planning resources effectively. Serve as initial point of contact for addressing customer and staff member's complex enquiries, complaints and concerns.

Increase business efficiency by executing changes to procedures and business processes. Build and sustain lucrative relationships with internal external partners, staff members, customers, and senior executive for attaining high level of customer satisfaction. Support senior management in decision making process through evaluating information, monitoring performance, and recommending initiatives for continuous improvement.

• Prepared and presented reports regarding monthly CSR individual KPI management to Operation Manager for augmenting in future-planning process.
• Responded and resolved 80% of enquiries at first point of contact by addressing customer enquiries as per organisational policies and standards in a courteous and professional manner.
• Transformed service delivery method by identifying, recommending and implementing improvements, while remaining updated with customer services centre best practice to elevate customer satisfaction.
• Participated in increasing organisational revenue and sales by facilitating clients in the contract for additional requirement more than agreement term.
• Saved company cost over $5K by serving as inventory controller and saving claim money from the client.
• Led the logistics contract operations for more than 30 clients and proceeding the invoices within predefined time.
• Simplified the process of contracts logistics and reduced the manual work by involving in the Warehouse Management System for executing the projects smoothly.
• Ensured the compliance of requirements as per JAFZA custom by leading Management Information System.

Financial Controller at New Eagle Claw Security & Investigation Agency (2004 – 2010)

Performed multiple cash management functions for completing assigned tasks within defined budget. Processed accounting transactions and recorded data in relevant documents. Monitored accounts payable, accounts receivable, cash disbursements, payroll, and bank reconciliation operations for evaluating the financial performance and ensuring the compliance of rules and regulations.

• Delivered exceptional services in accordance to organizational and regulatory policies with complete accuracy and without cash discrepancy.
• Additional experience as Officer-In-Charge at Manila Surety & Fidelity Co., Inc., Philippines.

International Diploma in Logistics and Supply Chain Management – Filipino Institute, Dubai UAE (2020-08 – 2021-04)

Award in Information Technology in Office Management – Information Technology, Philippines