Lovepreet Sidhu

Fourth-year B.Tech candidate specializing in Network Administration and Security, graduating in December 2026, with AWS Cloud Practitioner and Solutions Architect Associate certifications. Builds hands-on systems and cloud infrastructure experience through academic projects spanning Windows Server, Active Directory, Linux, AWS, Azure, Docker, Terraform, and Python automation, with emphasis on technical support, troubleshooting, Windows, computer hardware, IT. Applies networking and identity fundamentals including TCP/IP, VLANs, RADIUS, and secure access controls while documenting configurations for operational handoff and troubleshooting.

Combines analytical troubleshooting from customer-facing technical support with project work in secure cloud architectures, monitoring concepts, and infrastructure reliability. Strong communicator skilled at translating complex technical findings for technical and non-technical stakeholders.

Porter at Vancouver Coastal Health (2022-10 – Present)

• Coordinate time-sensitive patient transport across 30+ departments using scheduling systems and mobile devices, maintaining compliance with safety and infection control protocols.
• Identify recurring equipment issues and document findings to improve operational workflows. Train and mentor new team members on department workflows, equipment use, and safety procedures.

Sales & Technical Support Representative at Bell Canada (Authorized Dealer) (2018-04 – 2021-08)

• Diagnosed and resolved iOS/Android, Wi-Fi/Bluetooth, and mobile network issues across 20+ daily client interactions; improved first-call resolution and reduced repeat support visits.
• Explained 5G architecture and device specifications to non-technical customers, reducing post-sale support inquiries by 25%.
• Maintained customer records and device inventories using CRM and POS systems in a high-volume retail environment.

Bachelor of Technology in Information Technology – Kwantlen Polytechnic University (2022-09 – 2026-12)