Full-time Team Member at Tim Hortons (Innes & Trim) (2026-02 – Present)
- Deliver friendly and efficient customer service in a high-volume quick-service environment
- Prepare beverages, baked goods, and food items while adhering to company standards for quality assurance and food safety
- Maintain cleanliness and organization of front-of-house and kitchen areas in compliance with health and safety standards
Customer Service Representative at LCBO (Bank & Walkley, Innes & Tenth Line locations) (2024-05 – 2025-12)
- Delivered professional, courteous, and efficient customer service in a fast-paced liquor retail environment
- Supported fundraising initiatives (e.g., LCBO's Spirit of Sustainability partnership with CHEO which raised over $45,000 as the #1 store in Ontario)
- Leveraged extensive product knowledge to recommend wines, spirits, and beer tailored to customer preferences
- Exceeded sales goals through product education, upselling techniques, and customer engagement initiatives (Staff Pick, Aeroplan rewards)
Graduate Teaching Assistant at Carleton University (2023-09 – 2025-04)
- Supported undergraduate instruction across multiple music courses through grading, student mentorship, office hours, and academic administration
- Managed grading and documentation for classes of 50–60 students while maintaining accurate records using Microsoft Office
- Proctored exams and ensured adherence to Carleton's Academic Integrity policies
Customer Service Clerk at Manitoba Liquor Marts (2018-05 – 2023-08)
- Delivered customer-focused sales and service while building rapport and trust with a diverse customer base across multiple locations
- Received and processed inventory and identified which products were needed on the sales floor
- Sorted product in the warehouse while adhering to health and safety protocols
- Assisted in ordering for clients with event permits
- Applied product knowledge to ensure proper matching and solutions to customers' needs (e.g., wines, spirits, pairings)
