Emergency Room Technician/Emergency Room Administrative Assistant at Saint Johns Health Center (2006-10 – 2014-07)
- Delivered emergency medical care across 14,400+ hours of direct patient contact
- Skill and tasks performed: Electrocardiograms and basic rhythm recognition, phlebotomy, immobilization of fractures, sprains and strains, wound care management: skin debridement and wound dressing, Cardiopulmonary resuscitation, cervical spine immobilization, patient transportation, vital signs documentation and patient counseling
- Procedures and tasks assisted: endotracheal intubation, nasotracheal intubation, cricothyroidotomy, craniotomy, STEMI protocol, thoracentesis, lumbar puncture, central line insertion, chest tube insertions (pneumothorax), incision and drainage of abscesses, nasal packing, interosseous line insertions, reduction of fractures, subluxations and dislocations
- Communication: Answering calls, greeting visitors, managing emails, taking messages, handling mail/faxes, and professionally communicating with internal/external contacts.
- Documentation: Preparing, typing, editing, and filing documents, reports, memos, and presentations.
- Office Management: Ordering supplies, maintaining equipment, managing databases, and ensuring office supplies are stocked.
- Coordinated physician consultations, referrals, and hospital inter-facility transfers
Medical Scribe at John F. Kennedy Memorial Hospital (2017-10 – 2019-10)
- Documented patient data in Cerner EHR with attention to accuracy and compliance
- Document on behalf and in conjunction with physicians
- Alert provider of incoming patients and updated laboratory/diagnostic results
- Developed a greater understanding of medical terminology and medical decision-making
Chief Scribe at John F. Kennedy Memorial Hospital (2019-10 – 2022-03)
- Led operations, quality assurance, and staffing for 8 scribes across hospital sites
- Scheduling, hiring, credentialing, and training of staff
- Responsible for site-level client relations with a focus on frequent, structured communications with the client and active problem-solving to exceed the client's expectations
- Responsible for the training phase of an employee's development
- Conduct Classroom Training, Preclinical Bridge Training, and Floor Training
- Assess scribe quality
- Teach scribe how to interact appropriately with providers and staff
- Facilitate provider on-the-job training by scribing on designated shifts with new providers to introduce the optimal provider-scribe workflow
- Assist with departmental flow assessments, implementing site-specific best practices, and determining physician documentation preferences
- Assist with creating training material in order to train employees efficiently
- Conducted quality audits of scribe documentation and provided corrective feedback to maintain compliance standards
- Assist with shift coverage, as needed
- Assist with recruiting and hiring as needed to support the market
- Launched inpatient scribe program, including workflow design and staff onboarding
Senior Ambassador/Special Operations Ambassador/Hiring Ambassador at ScribeAmerica (2022-12 – Present)
- Applicant outreach/Recruitment/Hiring
- Recruited and hired scribes across 15 states in PNW and Midwest regions
- Conduct interviews for hard-to-hire and/or understaffed sites
- Partnered with talent acquisition and site managers to maintain 120% staffing levels across understaffed sites
