Luzolo Gratien

Je suis motivé, fort de plus de deux années d’expérience, aimant travailler auprès du public tout en exécutant de multiples tâches opérationnelles, désirant travailler dans un environnement stimulant axé sur la communication, l’approche client et le travail en équipe.

Computer Associate at Bureau Engros:

• Connect, share and establish partnerships with customers, determine and convert sales opportunities for wireless and wired products;
• Help customers by meeting their needs and exceeding their expectations; Be an expert in our company's products and services;
• Reconnect with customers and follow up with them to solicit feedback on sales; promote additional products and services that create value;
• Collaborate with the entire store team to publicize offers; Generate enthusiasm for wireless and encourage recommendations;
• Achieve personal sales objectives;
• Maintain the company's merchandising standards, including current prices;

Certified tutor at Succès Scolaire: all tutoring sessions were offered online.

• Use an adapted approach and methods that contribute to the quality of the relationship with the student and facilitate learning
• Establish and maintain a good relationship with parents, in the interest of the student and his learning;
• Use effective working methods and apply administrative procedures in a timely and effective manner;

Cashier in O'poeta

• Record transactions;
• Communicate information on basic financial products and services;
• Use different software;
• Deal with customer complaints;
• Refer customers to the customer service agent.

Bachelor of Social Sciences specializing in international economics and development Sept.2022 - in progress

University of Ottawa, ON

• Expected date of graduation: 04/2025

UOGLOBAL certificate

Sept.2022 - in progress

University of Ottawa, ON

• Date of obtaining: 03/2024