Lychee Miaw (Lis)

Coordinated patient flow by managing check-ins, appointments and front-desk operations such as EMR, ensuring accuracy, confidentially and compliance with clinic standards. Provided comprehensive administrative support to physicians, including preparing exam rooms, organizing patient records and assisting during visits. Monitored inventory and restocked medical supplies to prevent shortages and maintain workflow.

Medical Office Assistant at Terra Nova Medical Clinics (2024-01 – Present)

• Coordinated patient flow by managing check-ins, appointments and front-desk operations such as EMR, ensuring accuracy, confidentially and compliance with clinic standards.
• Provided comprehensive administrative support to physicians, including preparing exam rooms, organizing patient records and assisting during visits.
• Monitored inventory and restocked medical supplies to prevent shortages and maintain workflow.
• Processed referrals, medical reports and documentation in a timely and organized manner.

Optometric Assistant at Optomeyes Eye Care (2025-08 – 2025-10)

• Operate and develop proficiency in diagnostic equipment to support accurate and efficient imaging and testing procedures.
• Demonstrate strong aptitude for hands-on learning, with the ability to quickly master new clinical techniques and technologies.
• Manage front desk responsibilities, including handling multi-line phone systems, scheduling appointments and addressing patient inquiries as well as performing administrative duties such as scanning and faxing.
• Deliver clear, concise and compassionate instructions to patients, ensuring optimal diagnostic results while prioritizing patient comfort and safety throughout procedures.

Honours Co-op Diploma in Business Management in Communication Arts, Business and Technology – Arbutus College (2024-06)