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Versatile professional with knowledge in IT, fiber optics, and field surveying. Comfortable with customer-facing interactions as well as technical tasks. Organized and quick to adapt to new work environments.

IT Support Technician L1 - UAP Inc. - Montréal, QC

(2024-11 - 2025-05)

• Multi-site L1 technical support via ServiceNow — tickets, follow-up, closure
• Active Directory administration: accounts, access, user rights
• Diagnosis and resolution on Windows 10/11 and business applications (TAMS)
• Configuration of workstations, software, and peripherals

Team Leader - Rona - Montréal, QC

(2024-07 - 2025-05)

• Team supervision, delivery and inventory management (SAP), customer service

Fiber Optic Survey Technician - Loppy Services - Pontoise, France

(2020-04 - 2024-07)

• Fiber optic route surveying (aerial and underground) — Land2Fibre software
• Plan reading, technical report writing, compliance with PPE standards
• Autonomous field planning and analysis of FO routes

IT Support Technician L1 - NewPix & Co - Paris, France

(2018-02 - 2020-01)

• L1 help desk: ServiceNow ticketing, remote support, L2/L3 escalation
• Active Directory administration and incident tracking

Baccalaureate - Electrical Engineering - Lycée G. Cisson (2011)