+10 years Professional Compassionate Client and Customer Service in Mental Health and Holistic Wellness
Independently designed, implemented, assessed therapeutic recreation programs 1:1 and in group settings in LTC homes and community centres. Assessed and adjusted for client participation, satisfaction in +30 recreation programs, prioritizing client life-skills development and improving life-satisfaction outcomes.
Provided direct, 1:1 compassionate client-centred support to meet spiritual, psycho-social, physical, and practical needs of over 85 clients/week. Practiced de-escalation, conflict resolution, and instructed self-management strategies to promote daily activities and reduce stress, anxiety, existential strain. Notified and collaborated with emergency services and qualified therapists when due for greater emotional or medical support.
Professional Counselling Diploma, currently enrolled 2022
Life Coaching Certification, 2021
Honours Bachelor of Arts in International Development, with Emphasis in Human Geography; Minor Philosophy, 2014