Madame Diane

Dedicated and reliable Retail Professional with strong experience in fast-paced supermarket environments. Proven ability to deliver exceptional customer service, manage cash registers with high accuracy, and maintain organized inventory displays. Recognized for punctuality, strong interpersonal skills, and a collaborative team spirit: Results-oriented Store Associate with expertise in inventory management, stock rotation, and warehouse logistics within high-volume grocery environments.

Skilled at receiving shipments, optimizing product displays, and ensuring strict compliance with safety and quality standards.

Customer Service at SAFEWAY (2026-08 – Present)

• Deliver exceptional customer service in a high-volume environment, effectively de-escalating stressful situations with patience and active listening.
• Handle cash management, payment processing, and point-of-sale (POS) transactions with 100% accuracy.
• De-escalate stressful customer situations and complaints smoothly using active listening and strong interpersonal communication skills.
• Collaborate with a diverse team of associates to maintain store safety, organize merchandise, and meet daily operational targets.

Event Volunteer – 'Back to School' Summer Program at CANAVUA (2026-08 – 2026-08)

• Welcomed, guided, and assisted diverse families and young children transitioning into the Alberta school system.
• Organized and distributed essential school supplies, backpacks, and early learning readiness packages.
• Communicated warmly with children and parents from multicultural backgrounds, ensuring a supportive entry environment.

Kindergarten / Early Elementary Teacher at Soft Education (2022-08 – 2023-06)

• Designed and executed engaging, play-based daily activities to develop early literacy, language, and fine motor skills.
• Maintained a safe, clean, and highly organized classroom environment tailored to the developmental needs of young learners.
• Managed student routines and behaviors with deep patience, using positive reinforcement techniques to encourage social growth.
• Conducted regular progress observations and maintained collaborative, open communication with parents regarding child development.
• Coordinated creative educational activities and supervised daily school routines to support children's emotional and social development.
• Delivered structured lessons to elementary students, ensuring a safe, positive, and inclusive classroom environment.
• Provided one-on-one and small-group academic support to students with diverse learning speeds and needs.
• Assessed student progress, managed classroom behaviors with patience, and maintained regular communication with parents.

Account payable & Receivable at CAMUSAT (2025-06 – 2026-06)

• Acted as the primary point of contact for corporate vendors and internal business lines, managing relationships and clarifying account discrepancies.
• Communicated regularly with cross-functional stakeholders to deliver project updates, financial breakdowns, and resolve account inquiries.
• Maintained high-volume documentation and structured administrative records to ensure swift retrieval and audit compliance.
• Maintaining Account Payable and receivable in good fits with IFRS16

Finance, administrative& accounting Manager at JK AGROFARMS (2024-03 – 2025-05)

• Supervised daily operations and handled client accounts, inquiries, and payment schedules with a strong focus on satisfaction.
• Managed external supplier communications, organized banking transactions, and resolved service or billing issues promptly.
• Streamlined office workflows and documentation procedures, ensuring client-facing staff adhered to strict compliance guidelines.
• Ensure with all stakeholders including bank, vendor, supplier, employees

Accountant at IHS (2023-07 – 2024-02)

• Provided day-to-day administrative and communications support to the leadership team and corporate partners.
• Managed specialized documentation, coordinated payroll queries, and handled vendor data verification with exceptional detail.
• Administered daily cash-flow and banking reconciliations, resolving variances across internal accounting profiles.
• Communicated effectively with external vendors to manage payments, records verification, and clarify procedural guidelines.
• Leveraged advanced software tools (Sage, Microsoft Dynamics) to accurately process vendor financial records and reports.

Master of Project Management in Project Management – ESSEC Douala

Bachelor's Degree in Business Administration (Accounting) – University of Soa