Madison Baskin

Science student with conditional admission to University of Waterloo's School of Pharmacy. Experienced in pharmacy operations, customer service, and conflict management with strong collaboration and safety standards. Dedicated to healthcare with extensive volunteer experience in hospital and clinic settings.

Pharmacy Assistant at Shoppers Drug Mart (2026-01 – Present)

Administrative pharmacy support with patient interaction and medication management responsibilities

• Contacting patients to schedule medication reviews, while adhering to patient confidentiality and thoroughly answering their questions when asked
• Other administrative tasks such as recording patient appointments in a schedule
• Using the Healthwatch system to access the necessary patient information
• Staying on task while working independently

Team member at Tim Hortons (2022-01 – 2025-12)

Food service and customer-facing role with POS system operation and team coordination

• Gaining proficiency using a POS system to take orders and receive payment from customers
• Strengthening customer experience by paying attention to detail, ensuring orders were prepared accurately and fostering a positive environment for returning customers
• Coordinating tasks with other team members to ensure completion of our assigned tasks
• Accurately and consistently following organizational policies and procedures
• Maintaining food service health and safety standards while preparing orders and while doing janitorial tasks

BA of Honours Science in Science – University of Waterloo (2024-01)

Certificate in Mind control: Managing Mental Health During COVID-19 – University of Toronto

Certificate in Learning how to Learn – McMaster University