PROFESSIONAL EXPERIENCE
Bank of Montreal., Toronto, Ontario (2022 – September,2024)
Customer Service Representative – Part-time
- To be able to utilize and provide a high conversion rate on each allocated database of the bank’s campaigns and promotions.
- Providing excellent customer service by greeting and assisting customers with their banking needs, including account inquiries, transactions, and problem resolution.
- Opening and closing accounts, helping customers with account maintenance and ensuring that all transactions are accurately recorded.
- Handling both cash and non-cash transactions, including currency conversion, fund transfers, withdrawals, and deposits, all while preserving cash drawer accuracy.
- Having in-depth knowledge of the bank's offerings to inform clients and suggest appropriate financial solutions.
- Maintaining the security and integrity of customer accounts and financial transactions by making sure that all banking regulations, policies, and procedures are followed.
McDonalds Toronto, Ontario
(2022 – September- 2024)
Service Crew – Part-time
- Greeting customers upon their arrival and thanking them as they leave.
- Following food safety regulations and standards.
- Preparing food in accordance with the chain’s specifications.
- Cleaning and maintaining the designated area during the shift.
- Handling customer complaints and concerns in a polite and friendly manner.
HSBC-Middle East Limited., Dubai, UAE
(2019 – 2021)
Sales Officer
- Direct customers to online resources
- To call predetermined customers and proactively sell a product of the bank.
- Handles remedy complaints and provides amicable solutions to resolve the complaint.
- Create and maintain reports about customer interactions
- Attend weekly staff meetings
- Develop a rapport with customers
- Make recommendations to management to improve customer experience
- Answer customer inquiries via phone, email, and in person
Abu Dhabi Commercial Bank (ADCB)., Dubai, UAE (2011 – 2019)
Telebanking Relationship Manager
- Handles telemarketing acquisition duties.
- To call predetermined customers and proactively sell a product of the bank.
- Handles remedy complaints and provide amicable solutions to resolve the complaint.
- To be able to utilize and provide a high conversion rate on each allocated database of the bank’s campaigns and promotions.
- Maintains a daily sales report (DSR) for convenient sourcing and follow–up, and collates the same to the manager on a periodic basis.
- Daily checking of sourced applications to manage better approval rates of the team.
- Mentor staff and play an active role in helping junior staff meet their performance benchmark and growth goals
- To be able to take up/handle additional responsibilities of the team
