Maëlle Dumont

Enthusiastic and customer-oriented professional with excellent organizational skills and a positive attitude. I enjoy interacting with people and creating a welcoming experience for every customer. Friendly, reliable, and quick to learn, I thrive in fast-paced environments and always strive to provide high-quality service while working efficiently as part of a team.

Human Resources Assistant - Institut Paoli Calmettes (Cancer Center) - Marseille, France

(2025-01 - 2026-01)

• Coordinated employees' occupational medical examinations.
• Welcomed and assisted employees in person and by phone.
• Managed workplace accident and redeployment administrative files.
• Developed and maintained tracking dashboards for complex HR cases.
• Organized employee well-being initiatives and scheduling.
• Ensured accurate administrative follow-up while maintaining confidentiality.

HR & E-learning Training Assistant (Work-Study) - Ponant Cruises - Marseille, France

(2023-01 - 2025-01)

• Managed HR and training administration.
• Coordinated e-learning courses and webinars.
• Organized travel and logistics for training sessions.
• Produced HR reports and training performance indicators (KPIs).
• Designed a training needs assessment questionnaire.
• Participated in recruitment interviews and HR process improvements.

Bakery & Catering Assistant - Ma boulangerie - Bonneville, France

(2022-01 - 2022-06)

• Prepared sandwiches and food products.
• Served customers and handled sales transactions.
• Maintained cleanliness and food safety standards.
• Worked efficiently during busy service periods.

Crew Member - McDonald's - Bonneville, France

(2021-01 - 2021-03)

• Operated cash register.
• Prepared dine-in and takeaway orders.
• Prepared beverages and desserts.
• Maintained restaurant cleanliness.
• Delivered fast and friendly customer service.

VIP Hospitality Hostess - ASVEL Basketball Club - Lyon, France

(2022-01 - 2022-06)

• Welcomed VIP guests.
• Escorted guests to their seats.
• Provided food and beverage service.
• Ensured a premium customer experience.

MBA - Human Resources Management - Pigier Business School (2023-01 - 2025-01) Marseille, France

Professional Bachelor's Degree - Quality, Safety & Environment Management - University Lyon 1 (2022-01 - 2023-01) Lyon, France

Diploma in Technology - Health, Safety & Environment - University Lyon 2 (2020-01 - 2022-01) Lyon, France

BAFA - French Youth Activity Leadership Certificate (2019-01 - 2019-01) Grenoble, France