Magdalena Barrera Solis

30 years of driving, combined public-facing safety-focused experience enforcing traffic regulations and applying safety protocols. Brings strong customer service, assessment skills, and critical thinking to ensure fair and confidential evaluations. Seeks to apply attention to procedure, decision-making, and empathy to improve candidate experience and compliance while upholding Ontario Class G standards.

Assistant Building Manager - Wilson Blanchard corp. WLCC2 - Guelph, ON

(2023-07 - 2025-05)

• Managed confidential vendor contracts for landscaping and janitorial services, negotiating terms to align with facility needs and maintaining compliance with safety protocols.
• Performed weekly building walk-throughs, logged tenant complaints, and coordinated prioritized remediation actions, demonstrating strong assessment skills and decision-making.
• Designed seasonal grounds checklist and scheduled vendor tasks using scheduling software to maintain curb appeal across properties.
• Scheduled and coordinated tenant move-ins, assigning service crews and minimizing downtime for units while ensuring record keeping and customer service standards.
• Coordinated emergency after-hours vendor response for tenant lockouts and water leaks, utilizing stress management and problem solving to limit downtime.
• Managed vendor work orders in scheduling software, assigning tasks, tracking completion status, and maintaining confidentiality of sensitive information.

Dining Room & Bar Service - Zanzibar Tavern - Toronto, ON

(2016-05 - 2022-09)

• Handled guest complaints at table level, providing customer service alternatives that turned unhappy guests into repeat customers while maintaining confidentiality.
• Managed online and phone reservations via reservation software, demonstrating scheduling software and computer skills to maintain steady dining room turnover.
• Balanced end-of-shift cash and card taking POS reports, resolving discrepancies before morning shift and ensuring accurate record keeping.
• Served high-volume sections during weekend shifts, demonstrating stress management and decision-making skills.
• Resolved guest billing disputes at register, issuing corrected receipts and appropriate refunds, upholding customer service and problem solving abilities.
• Trained new hosts on reservation software entries and seating to smooth dinner rushes, emphasizing communication and assessment skills.

Personal Support Worker - Toronto General Hospital - Toronto, ON

(2012-04 - 2016-01)

• Assisted clients with bathing, dressing, and toileting following individualized care plans and adhering to safety protocols and confidentiality standards.
• Administered prescribed medications on schedule, documented doses in client charts after each administration, demonstrating record keeping and assessment skills.
• Prepared nutritious meals aligned with dietary restrictions and recorded food intake for care team review, maintaining attention to detail and problem solving.
• Monitored vital signs and reported abnormal readings to supervising nurse for prompt care adjustments, using decision-making and critical thinking skills.
• Provided toileting assistance and dignity-preserving prompts that maintained clients' comfort and confidentiality.
• Completed morning hygiene routines per individualized plans, improving clients' independence with grooming tasks while managing stress and upholding safety.

Driver - Sundowner - Niagara Falls, ON

(2009-06 - 2012-05)

30 years of driving experience, with clean driving record, no accidents, no traffic tickets, and Ontario Class G license.

• Delivered cleaning and kitchen supplies for club as needed, following safety protocols and traffic regulations.
• Worked day and night shifts, providing driving services for employee pickups and drop-offs, demonstrating stress management and customer service.
• Navigated local delivery routes using GPS and paper manifests, completing stops ahead of deadline and applying decision-making under time constraints.
• Handled urgent customer requests during shifts, rerouted to accommodate last-minute pickups and preserved service, showcasing problem solving and adaptability.
• Provided drop-offs and pickups for family and friends, maintaining confidentiality and interpersonal skills.

Event Decorator - Above and Beyond Event Decor & Design - Toronto, ON

(2010-04 - 2011-11)

• Designed floral arrangements and table settings for 30+ weddings, matching client themes and ensuring confidentiality and customer service.
• Managed delicate floral and prop handling during transport, following safety protocols and problem solving for event readiness.
• Selected venue-appropriate fabrics and textures, cutting materials to pattern specifications for flawless draping, demonstrating attention to detail and assessment skills.
• Scheduled and coordinated vendor load-ins using shared call sheets to align arrival windows and staging space, utilizing scheduling software and decision-making.
• Documented inventory usage and reorder thresholds for linens, props, and florals to maintain stock readiness, applying record keeping and computer skills.
• Measured and cut custom linens on-site to match table dimensions and drape specifications, maintaining quality standards.

Customer Service Representative - Winners - Toronto, ON

(2005-03 - 2009-12)

• Processed returns and refunds in the CRM, maintaining confidentiality and accurate record keeping, cutting average resolution time for complaints to one business day.
• Provided technical support for product setup steps over phone, guiding customers through firmware and connectivity checks, demonstrating computer skills and problem solving.
• Handled high-stress escalations calmly, documenting root causes and recommending process changes to supervisors, utilizing stress management and decision-making skills.
• Resolved customer billing disputes via phone and email, restoring account balances and reducing chargeback incidents, upholding customer service standards.
• Handled walk-in customer inquiries about product availability, directed purchases and improved same-day sales conversions, emphasizing communication and assessment skills.
• Processed in-store exchange requests using POS system, updated inventory records and prevented stock discrepancies, demonstrating attention to detail and scheduling software experience.

Bartender - Zanzibar Tavern - Toronto, ON

(2002-11 - 2005-01)

• Served nightly bar shifts preparing cocktails to recipe specifications for up to 120 guests, demonstrating customer service and attention to detail.
• Checked guest IDs and applied venue safety protocols to reduce underage service incidents and maintain compliance.
• Resolved customer complaints calmly at the bar, converting dissatisfied patrons into repeat guests, utilizing stress management and problem solving.
• Maintained sanitizer levels and cleaned glassware per health code, passing nightly inspections without violations, upholding safety protocols and record keeping.
• Trained new bar staff on cocktail techniques and glassware rotation, shortening service learning curve and demonstrating assessment skills.
• Delivered brief shift handovers to incoming staff, transferring open tabs, special requests, and allergy notes, ensuring confidentiality and clear communication.

Standard First Aid - CPR C - AED - St. John Ambulance Saint-Jean (2024-08 - 2027-08)

Condominium Director Training 1.0 - CAO (2023-12)

Personal Support Worker - Trillium College (2012-02 - 2012-08)

English School - Languages International (2004-03 - 2004-06)

Responsible Service Training - Smart Serve (2002-11)

Management Turism - Management Tourism - University of Eden (1997-09 - 2000-06)