Assistant Building Manager - Wilson Blanchard corp. WLCC2 - Guelph, ON
(2023-07 - 2025-05)
- Managed confidential vendor contracts for landscaping and janitorial services, negotiating terms to align with facility needs and maintaining compliance with safety protocols.
- Performed weekly building walk-throughs, logged tenant complaints, and coordinated prioritized remediation actions, demonstrating strong assessment skills and decision-making.
- Designed seasonal grounds checklist and scheduled vendor tasks using scheduling software to maintain curb appeal across properties.
- Scheduled and coordinated tenant move-ins, assigning service crews and minimizing downtime for units while ensuring record keeping and customer service standards.
- Coordinated emergency after-hours vendor response for tenant lockouts and water leaks, utilizing stress management and problem solving to limit downtime.
- Managed vendor work orders in scheduling software, assigning tasks, tracking completion status, and maintaining confidentiality of sensitive information.
Dining Room & Bar Service - Zanzibar Tavern - Toronto, ON
(2016-05 - 2022-09)
- Handled guest complaints at table level, providing customer service alternatives that turned unhappy guests into repeat customers while maintaining confidentiality.
- Managed online and phone reservations via reservation software, demonstrating scheduling software and computer skills to maintain steady dining room turnover.
- Balanced end-of-shift cash and card taking POS reports, resolving discrepancies before morning shift and ensuring accurate record keeping.
- Served high-volume sections during weekend shifts, demonstrating stress management and decision-making skills.
- Resolved guest billing disputes at register, issuing corrected receipts and appropriate refunds, upholding customer service and problem solving abilities.
- Trained new hosts on reservation software entries and seating to smooth dinner rushes, emphasizing communication and assessment skills.
Personal Support Worker - Toronto General Hospital - Toronto, ON
(2012-04 - 2016-01)
- Assisted clients with bathing, dressing, and toileting following individualized care plans and adhering to safety protocols and confidentiality standards.
- Administered prescribed medications on schedule, documented doses in client charts after each administration, demonstrating record keeping and assessment skills.
- Prepared nutritious meals aligned with dietary restrictions and recorded food intake for care team review, maintaining attention to detail and problem solving.
- Monitored vital signs and reported abnormal readings to supervising nurse for prompt care adjustments, using decision-making and critical thinking skills.
- Provided toileting assistance and dignity-preserving prompts that maintained clients' comfort and confidentiality.
- Completed morning hygiene routines per individualized plans, improving clients' independence with grooming tasks while managing stress and upholding safety.
Driver - Sundowner - Niagara Falls, ON
(2009-06 - 2012-05)
30 years of driving experience, with clean driving record, no accidents, no traffic tickets, and Ontario Class G license.
- Delivered cleaning and kitchen supplies for club as needed, following safety protocols and traffic regulations.
- Worked day and night shifts, providing driving services for employee pickups and drop-offs, demonstrating stress management and customer service.
- Navigated local delivery routes using GPS and paper manifests, completing stops ahead of deadline and applying decision-making under time constraints.
- Handled urgent customer requests during shifts, rerouted to accommodate last-minute pickups and preserved service, showcasing problem solving and adaptability.
- Provided drop-offs and pickups for family and friends, maintaining confidentiality and interpersonal skills.
Event Decorator - Above and Beyond Event Decor & Design - Toronto, ON
(2010-04 - 2011-11)
- Designed floral arrangements and table settings for 30+ weddings, matching client themes and ensuring confidentiality and customer service.
- Managed delicate floral and prop handling during transport, following safety protocols and problem solving for event readiness.
- Selected venue-appropriate fabrics and textures, cutting materials to pattern specifications for flawless draping, demonstrating attention to detail and assessment skills.
- Scheduled and coordinated vendor load-ins using shared call sheets to align arrival windows and staging space, utilizing scheduling software and decision-making.
- Documented inventory usage and reorder thresholds for linens, props, and florals to maintain stock readiness, applying record keeping and computer skills.
- Measured and cut custom linens on-site to match table dimensions and drape specifications, maintaining quality standards.
Customer Service Representative - Winners - Toronto, ON
(2005-03 - 2009-12)
- Processed returns and refunds in the CRM, maintaining confidentiality and accurate record keeping, cutting average resolution time for complaints to one business day.
- Provided technical support for product setup steps over phone, guiding customers through firmware and connectivity checks, demonstrating computer skills and problem solving.
- Handled high-stress escalations calmly, documenting root causes and recommending process changes to supervisors, utilizing stress management and decision-making skills.
- Resolved customer billing disputes via phone and email, restoring account balances and reducing chargeback incidents, upholding customer service standards.
- Handled walk-in customer inquiries about product availability, directed purchases and improved same-day sales conversions, emphasizing communication and assessment skills.
- Processed in-store exchange requests using POS system, updated inventory records and prevented stock discrepancies, demonstrating attention to detail and scheduling software experience.
Bartender - Zanzibar Tavern - Toronto, ON
(2002-11 - 2005-01)
- Served nightly bar shifts preparing cocktails to recipe specifications for up to 120 guests, demonstrating customer service and attention to detail.
- Checked guest IDs and applied venue safety protocols to reduce underage service incidents and maintain compliance.
- Resolved customer complaints calmly at the bar, converting dissatisfied patrons into repeat guests, utilizing stress management and problem solving.
- Maintained sanitizer levels and cleaned glassware per health code, passing nightly inspections without violations, upholding safety protocols and record keeping.
- Trained new bar staff on cocktail techniques and glassware rotation, shortening service learning curve and demonstrating assessment skills.
- Delivered brief shift handovers to incoming staff, transferring open tabs, special requests, and allergy notes, ensuring confidentiality and clear communication.
