Magnus Madu

Compassionate and dedicated Continuing Care Assistant (CCA) with experience providing high-quality care in long-term care, home care, and community healthcare settings across Nova Scotia, Canada. Proven ability to support clients with activities of daily living, maintain accurate documentation, collaborate with multidisciplinary teams, and deliver person-centered care. Strong background in customer service, call center operations, and administrative support.

Excellent communication, problem-solving, and interpersonal skills with a commitment to professionalism and client satisfaction.

Continuing Care Assistant (CCA) at Bissett Court – Shannex Long-Term Care (2024-01 – 2025-02)

• Delivered compassionate, resident-centered care in a long-term care environment.
• Assisted residents with activities of daily living, mobility, and personal care.
• Maintained accurate documentation and care records.
• Collaborated with nurses and healthcare professionals to support quality care outcomes.
• Ensured compliance with infection prevention and safety protocols.

Continuing Care Assistant (CCA) at Bayshore Home HealthCare (2023-10 – 2024-05)

• Provided personalized home care services to clients with diverse healthcare needs.
• Supported clients with personal care, meal preparation, and mobility assistance.
• Maintained professional communication with clients, families, and healthcare teams.
• Documented care activities and client progress accurately.

Continuing Care Assistant (CCA) at Paramed Home Health Care (2024 – 2024)

• Delivered in-home support services focused on client comfort, dignity, and independence.
• Assisted clients with daily living activities and personal care needs.
• Followed care plans and organizational policies to ensure quality service delivery.

Continuing Care Assistant (CCA) at Northwood Home Care (2024 – 2024)

• Assisted clients in maintaining independence and quality of life.
• Supported daily routines and personal care activities.
• Worked collaboratively with healthcare teams to meet client needs.

Continuing Care Assistant (CCA) at Ocean View Continuing Care Centre (2024 – 2024)

• Supported residents with personal care and daily activities.
• Promoted a safe, comfortable, and respectful environment.
• Maintained accurate documentation and communication with care teams.

Customer Service Representative at MTN Nigeria Call Centre (2014 – 2014)

• Responded to customer inquiries via telephone and provided service-related support.
• Resolved customer complaints and escalated issues when required.
• Maintained accurate records of customer interactions.
• Consistently delivered professional and courteous customer service.

Digital Screen Operator / Attendant at Clearedge Media & Advertising (2006 – 2010)

• Operated and monitored digital advertising display systems.
• Assisted clients with advertising display requirements.
• Performed routine equipment checks and reported technical issues.
• Maintained operational records and supported daily activities.

Certificate in Continuing Care Assistant (CCA) – Oxford International Career College

Certificate in Data Analysis and Coding – Aptech Computer Education

Postsecondary Studies – Akanu Ibiam Federal Polytechnic