Mahima Hossain

Customer-focused professional with experience in sales, retail operations, and community engagement, known for delivering strong service, building relationships, and supporting overall business objectives. Reliable team player with strengths in communication, problem-solving, and multitasking, contributing to efficient operations, positive customer experiences, and collaborative team environments.

Sales Associate - American Eagle Outfitters - Toronto, Ontario

(2021-11 - 2022-02)

• Delivered personalized customer service by responding to inquiries and recommending products, increasing conversion rates by 20–30% and consistently meeting sales targets
• Drove sales by promoting new arrivals, promotions, and upselling, contributing to a 10–15% increase in average transaction value (ATV) and improved customer retention
• Supported daily retail operations including POS transactions, merchandising, inventory restocking, and store organization, helping the team exceed sales goals by 5–10%

Volunteer - JAAGO Foundation - Dhaka, Bangladesh

(2018-08 - 2018-09)

• Supported program delivery by completing diverse operational tasks and coordinating resources, improving team efficiency and freeing up 15–25% of staff time for core activities
• Collaborated with community organizations and government agencies to expand outreach efforts, increasing program participation and service utilization by 20–30%
• Coordinated distribution of food, clothing, and essential items while adhering to organizational procedures, enhancing service delivery and improving support for 100+ individuals and families

Sales Associate - Aarong - Dhaka, Bangladesh

(2017-09 - 2017-12)

• Delivered high-quality customer service by addressing inquiries, resolving issues, and recommending culturally relevant products, increasing conversion rates by 15–25% while consistently meeting sales targets
• Drove revenue by promoting new arrivals, seasonal collections, and upselling techniques, contributing to a 10–20% increase in average transaction value (ATV) and strengthening customer loyalty
• Supported daily retail operations including POS transactions, merchandising, inventory restocking, and store presentation, helping the team exceed sales goals by 5–10% in a fast-paced environment

Bachelor of Commerce (Specialized Honours in Management) - Management - York University (2025-07)

College Diploma - International Business - Seneca College of Applied Arts and Technology (2020-04)