Mahmoud Issa

Results-driven Senior Delivery Manager with 14+ years leading multimillion-dollar technology projects in Banking, Wealth Management, Aerospace and Oil & Gas industries. Expert in Agile and Waterfall program delivery, consistently driving measurable improvements in efficiency, compliance, and stakeholder satisfaction. Proven leader in bridging business and technical teams to achieve strategic objectives.

Senior Salesforce Delivery Manager at Scotiabank (2023-08 – Present)

Leading the Salesforce Wealth Management delivery portfolio, overseeing strategic initiatives across Dynamic Funds, Investment Specialist, and Medicus platforms, supporting advisor enablement and client relationship management capabilities.

• Directing the delivery of a high-profile transformation program to migrate the Investment Specialist platform into Retail FSC, enabling a unified 360° client view and providing advisors with enhanced visibility into banking, investment, and wealth products across the enterprise.
• Managing an annual delivery budget of approximately $5M, ensuring effective financial governance, forecasting accuracy, resource optimization, and delivery of business outcomes within approved funding envelopes.
• Providing leadership and governance across multiple Agile delivery teams, Product Owners, Architects, Business Analysts, and Quality Engineering resources, driving execution throughout the full software delivery lifecycle.
• Leading a cross-functional team of 30+ internal and vendor resources, including strategic delivery partners such as CGI and PwC, ensuring alignment on delivery commitments, quality standards, and program objectives.
• Partnering with Wealth Management executives, business stakeholders, and technology leadership to define delivery roadmaps, prioritize investments, and align platform capabilities with strategic business goals.
• Establishing and manage integrated delivery plans, proactively identifying dependencies, risks, and impediments while driving executive decision-making and issue resolution.
• Delivered multiple Salesforce FSC enhancements and platform modernization initiatives while maintaining 100% regulatory and governance compliance and consistently meeting key delivery milestones.
• Improved platform health and operational efficiency through targeted modernization initiatives that reduced technical debt and improved data quality by 25%.
• Coached and mentored three Agile delivery teams, improving Agile maturity, release predictability, and delivery throughput by 20% through continuous improvement initiatives.
• Championing innovation across the Wealth Technology portfolio through the adoption of AI-driven capabilities, including Agentforce and Enhanced Next Best Action (ENBA) recommendations, supporting advisor productivity and client engagement strategies.
• Producing executive-level portfolio reporting, steering committee updates, and governance materials, enabling senior leadership to make informed investment, risk, and prioritization decisions.
• Building strong partnerships across Technology, Operations, Risk, Compliance, Architecture, and Wealth business teams, fostering a culture of collaboration, accountability, and delivery excellence.

Project Delivery Lead at Scotiabank (2021-10 – 2023-08)

• Directed 10+ technology projects, meeting all deadlines and budgets.
• Improved delivery velocity by 25% via process optimization.
• Aligned IT teams with business priorities, enhancing collaboration.

IT Infrastructure Project Manager at Scotiabank (2020-04 – 2021-07)

• Managed data center migrations with zero unplanned downtime.
• Coordinated a large-scale program delivery in partnership with IBM and DELL EMC.
• Engaged impacted Line of Business stakeholders and obtained their commitment and support.

Operations Line Manager at Bombardier Aerospace (2018-11 – 2019-06)

• Directed day-to-day aircrafts production operations and managed an assembly team of 35 direct reports.
• Reduced 60% of recurring issues by applying several techniques of continuous process improvements, lean manufacturing, and workshop facilitation.
• Evaluated upcoming plans to forecast expected resource needs.
• Evaluated suppliers to assess quality of materials, timeliness, and compliance of deliveries.
• Maintained proper cost controls while maximizing business operational efficiency.

Entrepreneur & Co-Founder at Techframez (2015-12 – 2017-07)

• Launched an IoT startup, delivering fleet management solutions to 20+ clients and achieved 30% revenue growth YoY.
• Provided technical expertise and recommendations to customers to improve systems and processes, establish cost savings, and increase productivity.
• Managed multiple software integration projects to achieve proper integrations between different applications.

Project Delivery Engineer at SLB (2011-03 – 2018-06)

• Generated over $5M by delivering high-quality technical Oil & Gas services in high-profile projects.
• Stakeholders Engagement and Change Management; liaised all communications with clients for every decision or change in plans that needed to be taken.
• Applied expertise in risk management and comprehensive root cause failure analysis.
• Effectively oversaw various tasks including team management, budgeting, scheduling, quality assurance, and safety compliance.

PGCert in Management Consulting – George Brown Polytechnic

BSc in Computer Engineering – Arab International University