Dispatch / Operations at Besto Freight Inc (2025-03 – Present)
Manage daily dispatch operations for multiple trucks and drivers across regional and cross-border routes
- Manage daily dispatch operations for multiple trucks and drivers across regional and cross-border routes
- Coordinate shipments with customers, brokers, and warehouses to ensure timely pickups and deliveries
- Generate new freight opportunities through Loadlink and logistics marketplaces
- Plan and optimize routes to minimize empty miles, fuel costs, and delivery delays
- Track driver locations and shipment status using dispatch and tracking systems
- Monitor driver compliance with schedules, delivery instructions, and safety requirements
- Resolve delivery issues, delays, and customer concerns in a timely manner
- Prepare rate confirmations, dispatch sheets, and load documentation
- Maintain regular communication with drivers regarding pickup times, routes, and delivery instructions
- Develop relationships with brokers and customers to secure repeat freight business
Senior Freight & Truck Dispatcher at IS Trucking (2020-10 – 2025-03)
Dispatched trucks for daily freight pickups and deliveries throughout Ontario and neighboring regions
- Dispatched trucks for daily freight pickups and deliveries throughout Ontario and neighboring regions
- Assigned drivers and equipment based on load priority, location, and availability
- Secured freight loads through Loadlink and developed relationships with freight brokers
- Negotiated freight rates and confirmed load details with brokers and customers
- Monitored shipments and provided real-time updates to drivers and clients
- Coordinated pickup and delivery appointments with warehouses and distribution centers
- Managed driver schedules and ensured efficient utilization of trucks
- Maintained dispatch records, load confirmations, and freight documentation
- Assisted in resolving delays, route issues, and operational challenges
- Ensured compliance with company policies and transportation regulations
Senior Freight Dispatcher at CMF Inc (2014-11 – 2020-10)
Oversaw daily dispatch operations for freight transportation services
- Oversaw daily dispatch operations for freight transportation services
- Scheduled and coordinated pickup and delivery appointments with customers and warehouses
- Assigned loads to drivers based on routes, availability, and equipment requirements
- Communicated shipment instructions, route details, and delivery updates to drivers
- Monitored shipment progress and ensured on-time delivery performance
- Maintained detailed records of shipments, driver assignments, and dispatch logs
- Coordinated with operations staff to resolve service issues or delays
- Assisted in planning efficient delivery routes to reduce operational costs
- Provided customer support regarding shipment status and delivery updates
Dispatch Coordinator at AAKS Trucking Ltd (2012-06 – 2014-10)
Coordinated daily dispatch activities for trucking and freight transportation operations
- Coordinated daily dispatch activities for trucking and freight transportation operations
- Scheduled pickup and delivery appointments with customers and logistics partners
- Communicated load details, pickup instructions, and delivery requirements to drivers
- Maintained accurate freight documentation and dispatch records
- Monitored driver progress and addressed route or delivery issues
- Assisted in load planning to improve truck utilization and reduce downtime
- Ensured proper documentation for freight shipments and delivery confirmations
- Built strong working relationships with drivers, customers, and logistics partners
