Teller at FirstBank (2021-12 – 2022-04)
- Provided account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
Cashier at The Market STT (2022-11 – 2023-06)
- Manage transactions with customers using cash registers. Scan goods and ensure pricing is accurate. Collect payments whether in cash or credit. Issue receipts, refunds, change or tickets. Redeem stamps and coupons. Cross-sell products and introduce new ones.
Manager and Owner at ADQC EMPIRE (2015-01 – Present)
- Setting the direction and establishing the desired image for the business Seeking new directions and ways to improve and grow the company Overseeing financial records and taking action, such as securing a new line of credit to handle unforeseen events Create and maintain the overall marketing plan for the business Manage the company's incoming calls, emails, visitors, and inquiries Make outbound calls, respond to emails, and reschedule appointments as needed Attend to clients and ensure customer satisfaction by introducing adjustments to products and services Carry out the HR function for the business Perform all other duties necessary for the organization to achieve its goals
Remote Customer Service Representative at Clear Harbour Dominica (2015-04 – 2015-10)
- Respond to customer inquiries via email, phone, and chat Resolve customer complaints and issues in a timely and professional manner Provide product and service information to customers Process orders, returns, and exchanges Maintained accurate customer records and updated databases Collaborate with other departments to ensure customer satisfaction Identify and escalate priority issues to management Participate in training and development programs to improve skills and knowledge Meet or exceed performance metrics, such as response time and customer satisfaction ratings Processed online payments amd sales
