Mala Sharma

Developmental Services Worker / Family Support Specialist at Vita Community Living (2025-01 – 2026-02)

Provide trauma-informed support to individuals with developmental disabilities and their families, implementing holistic, person-centered approaches to enhance well-being and independence
Develop and implement individualized support plans (ISPs) in collaboration with clients, caregivers, and interdisciplinary teams to achieve personalized goals aligned with social determinants of health
Deliver case management support including needs assessment, goal setting, progress monitoring, and crisis intervention while coordinating with families and healthcare professionals
Facilitate caregiver education and ongoing support, empowering families with knowledge, resources, and strategies to support their loved ones effectively
Maintain timely and accurate case documentation and participate in team meetings, professional development, and quality improvement initiatives

Personal Support Worker / Care Coordinator at Meighen Manor (2023-12 – 2025-11)

Provide compassionate, person-centered support with activities of daily living while building trusting relationships with clients and their families
Collaborate with caregivers and family members to ensure coordinated, integrated care delivery and maintain open communication about client needs and progress
Respond to emergencies and provide crisis intervention, promptly informing supervisors and family members to ensure client safety and well-being
Maintain accurate documentation of all care procedures, observations, and client interactions in accordance with professional standards
Demonstrate cultural sensitivity and equity-focused practice while supporting clients from diverse backgrounds, including those with cognitive impairments

Youth & Family Support Practicum (Developmental Services Worker) at SAAAC Autism Centre (2024-05 – 2024-08)

Provided trauma-informed support to youth with Autism Spectrum Disorder, implementing evidence-based programs including Applied Behavior Analysis (ABA) and Social Skills Training
Engaged caregivers and families through education, consultation, and ongoing support to strengthen family capacity and promote positive outcomes for youth
Planned, delivered, and facilitated group programming and activities including sensory play, communication games, and art activities to promote skill development and peer support
Built meaningful rapport with youth and families, demonstrating strong interpersonal skills and ability to engage diverse individuals impacted by developmental and mental health challenges
Collaborated with interdisciplinary team members to ensure integrated service delivery and participated in program evaluation and quality improvement initiatives

Registered Nurse / Patient & Family Support Specialist at National Kidney Centre (2017-04 – 2023-03)

Provided compassionate, holistic care to patients and families facing chronic kidney disease, focusing on symptom management, quality of life enhancement, and psychosocial support
Delivered caregiver education and ongoing support, offering empathetic counseling to patients and families navigating complex medical decisions, end-of-life care, and treatment preferences
Developed and implemented comprehensive discharge planning and case management, facilitating connections to community resources and support systems for patients and families
Collaborated with interdisciplinary healthcare teams to ensure integrated, patient-centered service delivery and coordinated care transitions
Demonstrated crisis intervention skills by responding promptly to critical health changes and providing emotional support during medical emergencies

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