Maloni Satuala

As a Service Manager, my primary objective is to oversee and enhance daily service operations by leading teams, optimizing workflows, and ensuring an outstanding customer experience. I focus on fostering a positive and high-performing work environment through clear communication, goal setting, and continuous performance management. I am committed to maintaining excellence service, resolving customer concerns efficiently, and driving team success through coaching, accountability, and operational efficiency.

Plumber at Scott McLeod Plumbing (2021-01 – 2023-07)

Plumbing services and operations work.

Project Manager/Estimator at Scott McLeod Plumbing (2023-06 – 2025-07)

Project management and cost estimation for plumbing projects.

• Implemented new procedures and technologies that improved efficiency and streamlined operations

Service Manager/Estimator at Scott McLeod Plumbing (2025-07 – Present)

Overseeing daily operations, managing staff, ensuring compliance with banking regulations, and providing exceptional customer service. Also responsible for analyzing financial data, identifying trends, and developing strategies to improve the bank's performance.

• Successfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores

B.S. in Business Management – Western Governors University