Mame Traore

Bachelor's student in Political Science with solid expertise in administration, holder of a Private Security Bureau (BSP) licence in security guarding and customer service, acquired in the residential, hospitality, and commercial sectors. Recognized for a strong sense of responsibility, organizational rigor, and the ability to manage priorities effectively in dynamic environments. Equipped with excellent listening skills, a strong team spirit, and a thorough understanding of administrative procedures.

Bilingual (French and English), combining professionalism and interpersonal skills to deliver superior quality service.

Secretary-Receptionist - Résidence Rosalie-Cadron - Montréal, Québec

(2023-02 - 2024-10)

• Security and control: Ensure close monitoring of residents' and visitors' entries and exits to guarantee the safety of the premises.
• Administration: Carry out various administrative tasks, including record keeping and data entry on computer.
• Communication: Respond to front desk inquiries, manage external calls, and transfer communications to the relevant departments.
• Sales and reception: Conduct apartment tours for prospective clients and maintain the reception area in order.

Receptionist - Hôtel - Montréal

(2021-05 - 2022-01)

• Arrival management: Welcome guests, complete check-in procedures, and assign rooms.
• Customer service: Respond to information requests, inform guests about available services, and handle complaints diplomatically.
• Financial operations: Maintain reservation records, compile accounts, present invoices, and collect payments upon guest departure.

Floor Clerk - Pharmaprix - Montréal

(2020-02 - 2021-04)

• Merchandising: Sort and place orders, perform restocking and facing according to planograms.
• Logistics: Organize the stockroom and ensure the overall cleanliness of the store.
• Sales and cash register: Serve and direct customers, answer phone calls, and operate the cash register.

Cashier - Petro-Canada - Montréal

(2018 - 2019)

• Courteous service: Welcome customers, take orders, and provide personalized advice.
• Transaction management: Operate the cash register accurately and promote in-store products.
• Follow-up: Process orders and ensure rigorous service follow-up.

Bachelor's Degree - Political Science - Université du Québec à Montréal (UQAM) (2025-09 - 2028-12)

College Diploma - Social Sciences - Cégep André-Laurendeau (2023-01 - 2025-05)

High School Diploma - Centre d'éducation des adultes Champlain (2020)