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Dear Ms. Roberts:
I am submitting my resume for the position of Salesforce administrator. With a Master’s degree in computer Applications, several voluntary certifications, and more than two years of experience with Sales and Service Cloud applications, I am confident that I would make a beneficial addition to the Charter Sales team.
Over the course of my career, I have managed complex Salesforce enterprise editions, supporting over 100+ users at a time. I managed Salesforce clients and users and also gathered the necessary account requirements to successfully strategize and plan projects, then implement those plans to meet organizational needs. During my two years working with Salesforce, I learned that strong communication and teamwork are just as crucial as fundamental technical knowledge.
The following are some highlights of my qualifications and experience:
Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects
Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating Appex applications with Salesforce accounts, such as Conga Merge and Outlook
Conducted user and administration training sessions to help clients utilize Salesforce and respective programs
Developed reports, dashboards, and processes to continuously monitor data quality and integrity
Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures
Managed ongoing support requests and the administrative needs of users
Monitored teams’adoption rates and responded as needed, providing them with training sessions, communication, and documentation
Earned a master’s degree in computers Applications from JNTU, india
I appreciate the opportunity to bring my passion and problem-solving abilities to Charter Sales, as well as the chance to make a difference in how you do business.
Thank you for your time and consideration, and I look forward to discussing this position with you further.
Manasa M Email ID: manasamuddisetti7@gmail.com
Salesforce Administator Mobile : +91-7288919311
Force.com Technology : Data loader, Workbench
Web Technologies : HTML, CSS
Operating System : Windows, Unix/Linux.
Languages : SQL, UNIX
Databases : Oracle 11g/10g, SQL, PL/SQL
Ticketing Tools : Service Now
Integrating Tools : Data Loader, Import Wizard, Data Export
Project Name : Telstra Corporation
Role : Salesforce Administrator.
Duration : Dec-2021 - Till now
Technology : Salesforce, Azure, Git, Vlocity
Telstra Corporation Limited is an Australian telecommunications company which builds and operates telecommunications networks and markets voice, mobile, internet access, pay television and other products and services. It is a member of the S&P/ASX 20 and Australia's largest telecommunications company by market share. Telstra is the largest wireless carrier in Australia, with 18.8 million subscribers as of 2020.
The Salesforce Customer Success Platform is helping Telstra to transform and serve its customers in the best way possible. It provides Telstra’s enterprise business with a 360-degree view of customers, empowering collaboration like never before. In the past, customer insights were held in disparate systems, and it could take weeks to get a complete view of a customer.
Roles & Responsibilities:
Role : Salesforce Administrator and Salesforce DevOps Engineer.
Duration : May-2020 - Till now
Technology : Salesforce, Azure, Git, ANT, Jenkins, SonarQube, ServiceNow
ABB Ltd is formerly ASEA Brown Boveri, is a Swedish–Swiss multinational corporation headquartered in Zürich, Switzerland, operating mainly in robotics, power grid, heavy electrical equipment, and automation technology areas.
ABB, the leading power and automation technology group, has signed a global agreement with Salesforce.com for sales and cloud-based services, offering more flexibility and real-time exchange of information in order to drive sales performance. By cooperating with Salesforce, ABB will further improve customer and market intimacy, accelerate profitable growth and further step-up service and response times for customers. With Salesforce Customer 360, ABB is digitally transforming its business by breaking down internal silos and unifying its partner ecosystem, customers, distributors, and employees on a single platform to better connect with its customers in dynamic, more powerful ways.
Roles & Responsibilities:
Designed, set up, and maintained Salesforce standard objects, custom objects, and junction objects
Created and updated users, reports, and dashboards to track pipeline stages for management visibility while integrating Appex applications with Salesforce accounts, such as Conga Merge and Outlook
Conducted user and administration training sessions to help clients utilize Salesforce and respective programs
Developed reports, dashboards, and processes to continuously monitor data quality and integrity
Managed the database for the team’s regions and performed basic administration, de-duping, and cleanup procedures
Managed ongoing support requests and the administrative needs of users
Monitored teams’adoption rates and responded as needed, providing them with training sessions, communication, and documentation
Earned a master’s degree in computers Applications from JNTU, india