Business Analyst Specialist at CIBC (2024-09 – 2025-04)
Project- FINTRAC (AML) - Analyze SWIFT & non-SWIFT inbound/outbound transactions to ensure compliance with FINTRAC regulations and mitigate reporting errors.
- Analyze SWIFT & non-SWIFT inbound/outbound transactions to ensure compliance with FINTRAC regulations, mitigating potential errors in Verafin Electronic Fund transfer reports
- Research root cause of reporting errors through cross-functional collaboration with compliance, GMO, data teams and enhancing data accuracy and improving regular compliance processes
- Develop and standardize procedural documentation for reporting, aligning with AML policies and ensuring consistency across departments
- Identified patterns and trends in transaction data to proactively address potential information gaps between ECIF and Verafin contributing to a 15% reduction in recurring reporting errors
- Worked on Wire transfer and EFTRs and conducted depth analysis of client files and gathered necessary information to strong data mapping through APIs for data regulations
Senior Business Analyst at Capgemini India Pvt. Ltd. (2018-11 – 2024-02)
Worked on multiple North America accounts (General Electric, Topco, Hydro One, IMAX, Ferro, Office Depot), UK (Brakes), Fortive, and TE Connectivity projects. Led teams to build Executive Dashboards, gathered requirements, and managed project budgets.
- Led a team to build Executive Dashboards for various projects, focusing on requirements elicitation and the development of KPIs, SLAs, OLAs and CSAT KPI
- Gathered new requirements and maintained comprehensive documentation, including workflows, use cases, user guides, and training materials
- Identified opportunities for process improvement, leading to streamlined operations and reduced deployment times
- Reviewed Contract documents, methodology decks, use cases and done Quality Analysis post development
- Worked on cost estimation for projects for billing, directed FTEs, and managed project budgets, ensuring cost efficiency and timely approvals for changes/enhancements
- Ensure to get project payments done on timely basis with on time timecard submission
- Analyzed and resolved end-user issues related to data quality and accessibility, significantly improving overall user experience
- Collaborated closely with the development team to ensure alignment with ongoing development, maintaining transparency and regular updates to stakeholders
- Mentored junior analysts, providing guidance on best practices in data analysis and business intelligence, which increased team productivity
- Worked with Finance team to balance/Charge the monthly project cost
Junior Business Analyst at ATOS Global India Pvt. Ltd. (2014-06 – 2018-10)
Worked on Airbus and Oracle projects. Contributed to defining business requirements, created BRDs and use cases, managed data migration, and supported ERP system implementation.
- Reduced risk and duplicate incidents through strategic IT risk management initiatives
- Improved process compliance by working closely with the Incident and Change Management team, leading to increase in adherence to established processes
- Contributed to defining business requirements for a major software development project and evaluated business data to inform strategic planning decisions
- Created and maintained detailed Business Requirements Documents (BRDs), Use Cases, and business process diagrams to support project objectives and stakeholder needs
- Played a key role in data migration during a major system upgrade, ensuring zero downtime and maintaining data integrity throughout the transition process
- Utilized Jira for 4.5+ years to track development progress through tickets, including managing cost and effort estimations, ensuring projects stayed on track and within budget
- Ensure to get data quality and accessibility, which involves the API mappings maintain data integrity across different account platforms
- Assisted in the analysis and documentation of business requirements for software development projects, ensuring that all stakeholder needs were captured accurately
- Supported the successful implementation of a new ERP system, which streamlined business processes and contributed to a significant reduction in operational costs
- Prepared and presented detailed business reports using Excel and SQL, enhancing data transparency and empowering senior management to make informed decisions
- Provided ongoing support and troubleshooting to business users, leading to high levels of user satisfaction and consistent system uptime
- Assisted in effective stakeholder communication resulting in 100% on-time project delivery
