Mandel Ilo

Prosci® Certified Change Management Practitioner with 3+ years of experience leading organizational transformation across housing, construction, government, and corporate environments. Skilled in stakeholder engagement, communication planning, readiness assessments, training design, and resistance management. Proven ability to deliver adoption rates up to 95%, build sponsor and people-manager capability, and drive sustained behavioral and process change.

Program & Change Manager - Luma Native Housing Society - Vancouver, BC

(2026-04)

• Planned the transition from the existing manual call-out process to an automated workflow, with a focus on adoption, accountability, operational consistency, and user acceptance, impacting 164 employees.
• Reduced transition delays by 30% through proactive resistance management.
• Produced stakeholder engagement plans, change roadmaps, communication content, and training materials.
• Support program transitions such as digital systems implementation, policy integration, and service model redesigns.
• Monitor change adoption metrics and adjusted strategies as needed to ensure long-term project sustainability and employee engagement.

Assistant Program Manager - Luma Native Housing Society - Vancouver, BC

(2025-05 - 2026-04)

• Lead organizational transformation and operational improvement initiatives supporting community housing programs.
• Led day-to-day operations and digital transition efforts.
• Implemented digital reporting systems, reducing manual errors by 40% and improving efficiency by 30%.
• Facilitated strategic planning sessions to strengthen stakeholder alignment.
• Designed and delivered communication strategies that improved cross-department collaboration and service delivery.
• Delivered sustained adoption of new reporting process and improved organizational readiness for continuous improvement.

Change Management Practitioner - WestBridge Consulting Group

(2022-12 - 2025-05)

• Achieved 95% adoption through Prosci-aligned communication, training, and resistance management strategies.
• Conducted detailed impact and readiness assessments across IT, HR, customer service, and operations functions.
• Directed change strategy for CRM migration impacting 156 employees, achieving a 95% adoption rate.

Change Management Coordinator - Cheteze And Shovels Homes - Enugu, Nigeria

(2021-09 - 2022-10)

• Led employee transition from manual to digital reporting systems, achieving an 85% adoption rate.
• Conducted readiness assessments and aligned training to business priorities.
• Developed targeted communications, ensuring seamless process integration across departments.

MBA - Business Administration - University Canada West, BC (2022-09)

Bachelor of Science - Business Administration - ESUT (2018-08)