Mandi Reid

Reliable customer service and care professional with experience supervising restaurant operations, serving customers, handling POS transactions, and maintaining food and hygiene standards. Also brings hands-on experience supporting clients and residents with daily care, safety, and meal assistance. Punctual, friendly, and effective working independently or as part of a team.

Home Support Worker - Total Care Nursing - Newfoundland

(2024-12 - 2026-05)

• Supported clients with daily living activities, promoting independence, comfort, and quality of life.
• Administered medications and monitored clients’ health in accordance with care plans; promptly documented progress and reported changes to supervisors.
• Collaborated with healthcare professionals to coordinate support tailored to clients’ needs.

PSW - Shirleys Haven Personal Care Home - Catalina, NL

(2023-05 - 2024-11)

• Assisted residents with daily living activities, prioritizing their comfort and safety.
• Provided companionship and emotional support to promote resident well-being.
• Maintained clean, organized living spaces to support hygiene standards.
• Monitored residents’ health, documented changes, and reported concerns to healthcare professionals.
• Collaborated with team members to develop personalized care plans for residents.
• Administered prescribed medications in accordance with safety protocols.
• Educated families on caregiving techniques to support safer home care after discharge.
• Participated in training to strengthen patient care and safety practices.
• Assisted residents with feeding and monitored intake to support their nutritional objectives.
• Transferred and positioned clients using proper body mechanics to reduce injury risk.
• Built positive relationships with residents through attentive companionship and emotional support.

Supervisor/bartender/server - Jungle Jims Eatery - Old Perlican, NL

(2020-10 - 2023-08)

• Supervised daily restaurant operations and maintained service and safety standards.
• Monitored food preparation and applied quality controls to support food safety, health compliance, and customer satisfaction.
• Evaluated staff performance and provided feedback to support employee development.
• Resolved customer complaints and responded to inquiries promptly to maintain positive dining experiences.
• Used problem-solving and leadership skills to support an efficient team.

Home Support Worker - Total Care Nursing - Catalina, NL

(2009-09 - 2019-08)

• Educated clients and families on health management and home safety practices.
• Applied personalized care strategies to improve client satisfaction and engagement.
• Trained new staff on care procedures and supported a collaborative team environment.
• Reviewed care effectiveness and recommended adjustments to improve client outcomes.

High School Diploma - Discovery Collegiate (1998-06)