A student looking to break into software development jobs
Experience
Credit Card Associate
Bank Of Montreal(BMO)
December 2022 to April 2023
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Investigated and resolved customer inquiries and complaints quickly.
Promoted available products and services to customers during service.
Assistant Manager
Tacobell
January 2019 to Current
Trained and mentored new employees to maximize team performance.
Kept employees operating productively and working on tasks to meet business and customer needs.
Managed schedules accepted time off requests and found coverage for short shifts.
Recruited and interviewed candidates for management to evaluate readiness and fit for position.
Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team
