Customer Service Representative - FORTIS BC - Prince George, BC
(2023-01 - 2025-12)
- Provided Outstanding Customer Service in a call center environment by phone or Email.
- Focus on Customer satisfaction and First call resolution.
- Provide accurate information to customers according to their inquiries while using Analytical skills.
- Meet the organization's Goals on a monthly and yearly basis
Financial Advisor and Broker - World Financial Group - Prince George, BC
(2019-06 - 2025-12)
- Maintained a data system and provided accurate and Vibal product options for customers based on research and data.
- Help other people to learn the system of the organization and help them to achieve their goals.
- Built strong collaborative relationships with community members and organizations.
Volunteer - Cariboo Action Training Society - Prince George, BC
(2019-05 - 2019-08)
- I attended the job interviews and asked questions to recruit and select the job candidates.
- I learned how to do Bookkeeping.
- Experienced in how to calculate and do the compensation.
- I attended the meetings to experience professionalism and Managerial relations.
- Employee engagement and communication.
- Experienced the different strategies to do Performance appraisal.
Food Counter Attendant - Dairy Queen - Prince George, BC
(2017-09 - 2023-06)
- Adhered to security protocols and cash-handling best practices to maintain correct totals.
- Provided prompt, high-quality guest service, including slot machine payout and guest prize redemption, to meet diverse guest needs.
- Protected company reputation and built a loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Successfully led key projects which resulted in sales increase.
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions.
- Developed an exceptional attendance record with special attention to punctuality and preparation to work upon arrival.
- Work with newly hired members to provide training.
