Manmeet Singh
Service Technician
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About
I am an experienced Service Technician with demonstrated skills in customer service, troubleshooting and inventory management. I am a dependable asset to the team, always punctual and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to achieve the end result.
Experience
Brightstar Corp.
- Service Technician
Woodstock, ON
11/2020 - 04/2023
Mobile Klinik - Technician Specialist
Brampton, ON
04/2017 - 10/2020
Manmeet Singh
Summary
Experience
Communicated with clients for outstanding customer service and to increase repeat business.
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Followed established safety rules, OSHA guidelines and company safety policies and procedures.
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- Trained new team members on service processes to increase productivity.
- Traveled to customer locations to complete work for pre-set appointments.
Responsible for the repair, troubleshooting of broken phones, laptops at customer locations.
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Operate a variety of hand and electronic tools to effectively and properly perform work tasks.
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- Deliver phones and laptops to customer locations as required.
- Take all precautions to prevent customer service disruptions.
Provide excellent customer service both face to face and over the phone, as well as have an ability to communicate technical information to nontechnical customers
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- Logged services performed in service ticket system.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Completed scheduled appointments on time to drive quality service.
Assisted customers with various types of technical issues via email, live chat and telephone.
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Handled customer service issues by providing guidance or escalating for advanced support.
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Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
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Walked customers through common phone hardware and software configurations to maximize service functionality.
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Developed and maintained strong relations with customers to meet quality expectations.
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Assisted customer in understanding products, components and systems using technical demonstration.
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Maintain a positive relationship with customers through effective and consistent communication.
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Maintain accurate parts stock, as assigned, • counted quarterly
Ensure all used machines are wiped down after repairs, used parts and materials are properly disposed of including batteries for safety.
Education
05/2016
Master Of Science
Electromechanical Design
Engineering
University Of Windsor
Windsor, ON
