Service Technician
Send a job offer directly to this candidate
I am an experienced Service Technician with demonstrated skills in customer service, troubleshooting and inventory management. I am a dependable asset to the team, always punctual and determined to get the job done. I never waiver in my contribution to my team as I am always ready to help out my co-workers to achieve the end result.
Brightstar Corp.
Woodstock, ON
11/2020 - 04/2023
Mobile Klinik - Technician Specialist
Brampton, ON
04/2017 - 10/2020
Communicated with clients for outstanding customer service and to increase repeat business.
•
Followed established safety rules, OSHA guidelines and company safety policies and procedures.
•
Responsible for the repair, troubleshooting of broken phones, laptops at customer locations.
•
Operate a variety of hand and electronic tools to effectively and properly perform work tasks.
•
Provide excellent customer service both face to face and over the phone, as well as have an ability to communicate technical information to nontechnical customers
•
Assisted customers with various types of technical issues via email, live chat and telephone.
•
Handled customer service issues by providing guidance or escalating for advanced support.
•
Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
•
Walked customers through common phone hardware and software configurations to maximize service functionality.
•
Developed and maintained strong relations with customers to meet quality expectations.
•
Assisted customer in understanding products, components and systems using technical demonstration.
•
Maintain a positive relationship with customers through effective and consistent communication.
•
Maintain accurate parts stock, as assigned, • counted quarterly
Ensure all used machines are wiped down after repairs, used parts and materials are properly disposed of including batteries for safety.
05/2016
Windsor, ON
