Operations Manager
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I am keenly interested in working with a successful company to gain knowledge in the day-to-day operations. In my past positions, I was recognized for being a hard worker, having a sense of teamwork and leadership and working well with the public. I can provide a verifiable track record of reliability. In addition to being conscientious, organized and trustworthy.
Enrollment officer - YYC Pass Office, Calgary Intl. Airport, AB - Calgary, AB
(2024-04)
Process applications for security passes, verify applicant information, conduct background checks, ensure compliance with regulations, as well as attending to the maintenance of records. All while providing exceptional customer service, liaising with security personnel, and handling confidential information discreetly.
Supervisor, Flight control, Flight Operations - KLM Airlines, Calgary Intl. Airport, AB - Calgary, AB
(2014-09)
Responsible for developing, implementing, and managing operations, booking processes, as well as utilizing ticketing systems to ensure a high level of efficiency and customer satisfaction. The role requires excellent organizational and problem-solving skills, as well as the ability to lead a team of operations personnel. Works with clients who have complaints, orders, or require information about flight services purchased given.
Responsible to provide solutions that fit those individualized situations and prioritize the customers' needs at each step of the process.
Customer Service Agent - Alaska Airlines, Calgary Intl. Airport, AB - Calgary, AB
(2011-04 - 2014-08)
Resolve service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Receptionist - JOT Mechanical, Calgary, AB - Calgary, AB
(2010-12 - 2011-03)
Greet visitors, answer phone calls, and run errands while maintaining professional composure throughout interactions with customers or potential clients.
Bachelor's of Computer Science - IT - Khalsa College, Amritsar, India
