People Department Manager - McDonald's - Lethbridge, AB, Canada
(2023-10)
- Assisted employees with navigating benefits systems, leveraging available tools and answering questions about policies and procedures.
- Administered HR organizational policies and procedures to support business needs.
- Conducted new employee orientations and handled personnel onboarding.
- Managed performance appraisal process to drive employee engagement and development.
- Coordinated employee benefits programs to drive compliance and employee satisfaction.
- Implemented HR metrics and analytics to track key HR indicators.
- Developed and implemented HR policies and procedures to comply with labor laws and company guidelines.
Pharmacy Assistant - Loblaw's - Lethbridge, AB, Canada
(2019-07)
- Participated in continuing education programs to stay updated on new medications and pharmacy practices.
- Completed retail pharmacy sales on assigned cash register.
- Adhered to company policy regarding good faith dispensing during prescription dispensing activities.
- Made telephone calls to physicians, customers and insurance providers.
- Helped pharmacy department with inventory processes to provide smooth customer experiences.
Shift Manager - McDonald's - Lethbridge, AB, Canada
(2021-01 - 2023-10)
- Supervised hourly and temporary personnel, provided work direction and reviewed work processes.
- Developed strategies to increase sales and profitability.
- Assessed cash drawers to make daily shift deposits.
- Delivered exceptional service and addressed customer challenges with tact and diplomacy.
- Coached and reinforced standards to foster superior performance from crew members.
- Assessed files, mail and legal documents to gather information and locate missing or incomplete records.
