Manpreet Kaur

Customer-focused sales professional with 4+ years of retail experience in high-volume environments. Proven ability to drive sales results through product knowledge, relationship building, and attentive customer guidance. Skilled in lead management, conflict resolution, and exceeding performance targets while maintaining strong organizational standards and MS Office proficiency.

Customer Service Manager - Walmart

(2023-09 - 2025-10)

• Manage a high-volume service desk, prioritizing patient-like care through attentive listening and effective problem-solving.
• Coordinate team workflows and mentor associates to ensure a professional and collaborative environment.
• Proactively address and resolve customer complaints, maintaining high satisfaction standards.

Self Checkout Attendant - Walmart

(2021-11 - 2023-08)

• Facilitated smooth transactions and guided customers through technical processes, similar to patient check-in/out procedures.
• Maintained strict confidentiality and privacy when handling sensitive customer information.

Computer Instructor - CACMS Institute

(2019-03 - 2021-04)

• Managed scheduling, tracked participant progress, and communicated technical information effectively to diverse audiences in a structured environment.

Certificate - Dental Hygiene Pathway - College of New Caledonia (2025-09 - 2026-05)

Bachelor of Science - Computer Science - BBK DAV College For Women (2016-05)