Mansi Gajjar

Hello,

My name is Mansi and I am results-oriented customer service professional with experience in remote and in-person support environments. Proven ability to enhance customer satisfaction through active listening, effective communication, and efficient problem resolution. Skilled in managing high-volume interactions and performing complex billing and payment processing with attention to detail.

Known for thriving in fast-paced environments and for utilizing technical expertise to navigate support systems seamlessly. Ready to bring a customer-centric mindset and collaborative skills to a team-focused role.

• Customer Service Representative, Teleperformance (2023–2024): Enhanced customer satisfaction by 15%, managed high-volume calls, processed billing, and maintained service records.
• Accounts Assistant & Office Manager, Hindustan Petroleum (2021–2022): Streamlined office operations, supported finance tasks, reconciled accounts, and resolved client payment issues.
• Database Administrator, Shri Hari Engineers (2020–2021): Managed data processes, ensured quality assurance, and applied statistical models for improved decision-making.

Conestoga College – Guelph

Predictive Analytics August 2023

• Applied Project Management methodologies in the context of predictive analytics projects, ensuring efficient planning and execution.
• Specialized in Multivariate Statistics, employing advanced statistical techniques for comprehensive data analysis.
• Utilized Statistical Applications for Data Analytics to derive meaningful insights from complex datasets.
• Developed in Statistical Forecasting, applying models and methods to predict future trends and outcomes.
• Proficient in Business Intelligence (BI) Tools, utilizing them for data visualization and decision support.