Health and Well-Being | Career Break (2025-01 – Present)
Undertaking a period focused on health and well-being, commencing in 2025.
Front End Service Associate at Dive-In Eatery (2023-02 – 2024-11)
Delivered high-volume customer service in a fast-paced environment, supporting daily operations and ensuring consistent service standards.
- Delivered high-volume customer service in a fast-paced environment, supporting daily operations and ensuring consistent service standards.
- Coordinated order flow between front-of-house and kitchen teams to maintain service efficiency during peak periods.
- Managed transactional accuracy, payment processing, and reconciliation while maintaining compliance with operational procedures.
- Resolved customer concerns using structured problem-solving, improving service recovery and maintaining satisfaction levels.
- Supported shift operations through workload balancing and communication across cross-functional teams.
- Contributed to maintaining performance standards aligned with quality, safety, and customer experience benchmarks.
- Assisted in daily operational coordination, supporting workflow continuity and minimizing service bottlenecks.
- Maintained performance under high-demand conditions, ensuring timely delivery and adherence to service KPIs.
- Supported onboarding of new staff by guiding them on service procedures and customer interaction standards.
Production Coordinator at PWO Canada (2022-01 – 2022-10)
Managed daily production workflows across a robotic welding line that delivered 1,200 to 1,500 units per shift. Official title: Team MAG Weld Associate – Robotic Welding Line.
- Managed daily production workflows across a robotic welding line that delivered 1,200 to 1,500 units per shift. This ensured schedule adherence and minimal downtime.
- Monitored operational performance against shift targets. I identified risks and bottlenecks early, escalating issues only when necessary to maintain continuity.
- Executed startup and shutdown procedures that met safety and quality standards. This supported controlled transitions between project phases.
- Support preventive maintenance planning by using standardized checklists. I tracked completion and reported variances to technical staff.
- Performed first-level troubleshooting on equipment issues, resolving minor breakdowns on my own to avoid unplanned interruptions and lessen technician reliance.
- Worked with maintenance, quality, and line technicians to prioritize tasks, manage dependencies, and restore operations within set timelines.
- Kept daily operational logs, inspection records, and performance data, which contributed to reporting and ongoing improvement efforts.
- Ensured equipment readiness by performing inspections, configurations, and changeovers, allowing smooth execution of production plans.
- Replaced worn components and checked system functionality to reduce operational risk and support asset management.
- Followed structured process documentation and compliance procedures, which reinforced standardized delivery and readiness for audits.
Quality Coordinator at Jefferson Elora Corporation (2021-01 – 2021-12)
Coordinated quality audits and inspection schedules to ensure they met customer specifications and internal standards. Official title: Weld Associate.
- Coordinated quality audits and inspection schedules to make sure they met customer specifications and internal standards.
- Designed and implemented custom audit checklists and control procedures based on product and client needs.
- Conducted in-process and final inspections, checking outputs against established quality KPIs and acceptance criteria.
- Managed inspection planning for gauges, tools, jigs, and fixtures, ensuring they were calibrated and ready for use.
- Worked with production and quality leadership to set inspection priorities that matched delivery timelines.
- Identified and documented non-conformances, process gaps, and risk areas, bringing issues to attention with suggested fixes.
- Created operator training materials and standard work instructions to support process standardization and knowledge transfer.
- Kept audit records, compliance logs, and performance data, which helped with reporting and traceability needs.
- Supported continuous improvement efforts by looking at recurring defects and suggesting process changes.
- Ensured compliance with customer-specific performance testing protocols and quality governance frameworks.
