Marcel Nehme

Hotel Manager

Talent

Laval (administrative region), QC, CanadaMember since June 4, 2026

New market Research and developmentTeam ManagementProducts knowledge and contracts analyzingStaff Retaining and developmentEnhance sales and maintaining consistent standards

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New market Research and developmentTeam ManagementProducts knowledge and contracts analyzingStaff Retaining and developmentEnhance sales and maintaining consistent standards

About

Several years of experience acquired in the hospitality field and Customer Service operations renowned for their scope, and client care philosophy. The capacity to build solid partnerships with people and the skill to promote teamwork within the departments.

Experience

Hotel Manager - Hotel Manager - Lagos, Nigeria

(2024-01)

Night Auditor / Manager on duty - Hotel & SPA Le Finlandais - Montreal CANADA – Laval

(2019-01 - 2022-12)

62 Rooms / 8 international baths and SPA

Daily report and post pre-shift meeting
Follow up on inventories and purchase orders
Review site tours and ensure all maintenance follow up
Classified VIP list for the next day
Maximize efforts towards productivity
Audit and reconcile all front desk and Food & beverage cashier work
Closing and opening Daily hotel and SPA period
Auditing all the expenses and set priorities
Auditing weekly schedules and minimizes staff salaries
Preparing the next new day tasks for the departments
P&L critic and follow up

Multi-unit Manager (3 outlets) - Java-U - Montreal CANADA – Ville Marie

(2015-01 - 2018-12)

Plan, organize, direct, control and evaluate the activities of the 3 restaurants
Establish work schedules and monitor staff performance
Control inventories, monitor revenues and modify procedures and prices as required
Respond to customer complaints and ensure that health and safety regulations are followed
Negotiate with suppliers of the provisions relating to the provision of food and other products
Maintain and adjust the menu use record according to each restaurant location
Par level for each restaurant food and beverages requisitions
Follow up and balance closing for the cash handling procedures
Staff training, payroll and attendance reports
Staff coaching and counseling
Minimizing cost and follows up on upselling and suggestive selling

Director (165 employees) - Adonis Supermarket - CANADA - Scarborough, ONTARIO

(2014-01 - 2015-12)

OPENING NEW SUPERMARKET

Assist in new kitchen layout, research for a new equipments
Manage and plan the daily tasks of the store in coordination with the heads of departments to provide our guests need
Supervise different management activities for each of the store departments for better promotional activities
Managing and verifying the monthly inventories to obtain the quantitative analysis
Coordination and brainstorming meetings for new creativities
Create an environment of trust and communication within the teams
Define the system of benefits based on the effectiveness of the staff
Prepare the annual budget for each Department
Analyze the "profit & Loss" to enhance the company standards
Ensure the rotation of the stocks and obtain the bestselling items
Follow up on the departments use records and standards to keep tracking our monthly and yearly forecast
Conduct a market study survey for internal market strategies
Training and assessment for the new employees to know their product
Follow up on policies and regulations
Assist the central kitchen chef to follow the hygiene and sanitation procedures
Follow the Best safety practices
Storage system and FIFO procedures controlling
Develops and implements new products

Assistant Food & Beverage Manager, Franchise Operations Manager, Human Resources Manager - CREPAWAY (Restaurants Chain) 12 restaurants

(2000-09 - 2013-04)

Brief description of the major tasks:

Establish systems of mobilization of employees that benefit employees and the company
Market studies to choose the ideal locations abroad and locally
Review and adjust contracts
Update and follow up on all internal rules and regulations
Develops and implement new menu items according to our guests and market need
Issue inter-office memos
Set up monthly follow-up for recruitment, benefits and wages
Audit and follow up on the monthly items sales
Follow up on associates survey for better staff improvement
Issue and monitor all trainings required for the newcomers
Focusing on customers service and exceeding their expectations
Monthly head of the branches meeting
Front liners follow up training on sales procedures
Assist on advertising and promotional programs
Planning and organizing the delivery departments in each branch
Collect customers data
Telephone sales technique
Follow up on advertising management
Strategically thinking for better improvement of service and sales
Setting benefit plans to better serve the company's and employees' needs
Setting cost benefit analysis related to staff allocation
Writing policies and procedures
Issuing interoffice memorandums
Implementing monthly surveys related to recruitment, benefits and salaries
Issuing monthly payroll
Controlling the monthly attendance
Following up on employees' concerns
Supervising the staffing process
Interviewing candidates
Supervising the screening process for recruitment
Prepares employee separation notices and related documentation
Supervising the vacations and sick leaves of employees and the related requests
Inducting the introductory presentation related to the Human Resources department
Controlling the data entry of new enrolled employees
Controlling the process of salaries payments for the staff
Recommending specific trainings for the staff
Following up and controlling the update of the employees' files
Issuing and supervising consignments dispatch for newcomers
Setting eco-plans for overtimes, overnights and on call payments
Assuring communication between the Human Resources department and other departments
Setting scales for additional payments other than salaries
Setting salary scales
Focusing on exceeding customer service expectation