Hotel Manager - Hotel Manager - Lagos, Nigeria
(2024-01)
Night Auditor / Manager on duty - Hotel & SPA Le Finlandais - Montreal CANADA – Laval
(2019-01 - 2022-12)
62 Rooms / 8 international baths and SPA
- Daily report and post pre-shift meeting
- Follow up on inventories and purchase orders
- Review site tours and ensure all maintenance follow up
- Classified VIP list for the next day
- Maximize efforts towards productivity
- Audit and reconcile all front desk and Food & beverage cashier work
- Closing and opening Daily hotel and SPA period
- Auditing all the expenses and set priorities
- Auditing weekly schedules and minimizes staff salaries
- Preparing the next new day tasks for the departments
- P&L critic and follow up
Multi-unit Manager (3 outlets) - Java-U - Montreal CANADA – Ville Marie
(2015-01 - 2018-12)
- Plan, organize, direct, control and evaluate the activities of the 3 restaurants
- Establish work schedules and monitor staff performance
- Control inventories, monitor revenues and modify procedures and prices as required
- Respond to customer complaints and ensure that health and safety regulations are followed
- Negotiate with suppliers of the provisions relating to the provision of food and other products
- Maintain and adjust the menu use record according to each restaurant location
- Par level for each restaurant food and beverages requisitions
- Follow up and balance closing for the cash handling procedures
- Staff training, payroll and attendance reports
- Staff coaching and counseling
- Minimizing cost and follows up on upselling and suggestive selling
Director (165 employees) - Adonis Supermarket - CANADA - Scarborough, ONTARIO
(2014-01 - 2015-12)
OPENING NEW SUPERMARKET
- Assist in new kitchen layout, research for a new equipments
- Manage and plan the daily tasks of the store in coordination with the heads of departments to provide our guests need
- Supervise different management activities for each of the store departments for better promotional activities
- Managing and verifying the monthly inventories to obtain the quantitative analysis
- Coordination and brainstorming meetings for new creativities
- Create an environment of trust and communication within the teams
- Define the system of benefits based on the effectiveness of the staff
- Prepare the annual budget for each Department
- Analyze the "profit & Loss" to enhance the company standards
- Ensure the rotation of the stocks and obtain the bestselling items
- Follow up on the departments use records and standards to keep tracking our monthly and yearly forecast
- Conduct a market study survey for internal market strategies
- Training and assessment for the new employees to know their product
- Follow up on policies and regulations
- Assist the central kitchen chef to follow the hygiene and sanitation procedures
- Follow the Best safety practices
- Storage system and FIFO procedures controlling
- Develops and implements new products
Assistant Food & Beverage Manager, Franchise Operations Manager, Human Resources Manager - CREPAWAY (Restaurants Chain) 12 restaurants
(2000-09 - 2013-04)
Brief description of the major tasks:
- Establish systems of mobilization of employees that benefit employees and the company
- Market studies to choose the ideal locations abroad and locally
- Review and adjust contracts
- Update and follow up on all internal rules and regulations
- Develops and implement new menu items according to our guests and market need
- Issue inter-office memos
- Set up monthly follow-up for recruitment, benefits and wages
- Audit and follow up on the monthly items sales
- Follow up on associates survey for better staff improvement
- Issue and monitor all trainings required for the newcomers
- Focusing on customers service and exceeding their expectations
- Monthly head of the branches meeting
- Front liners follow up training on sales procedures
- Assist on advertising and promotional programs
- Planning and organizing the delivery departments in each branch
- Collect customers data
- Telephone sales technique
- Follow up on advertising management
- Strategically thinking for better improvement of service and sales
- Setting benefit plans to better serve the company's and employees' needs
- Setting cost benefit analysis related to staff allocation
- Writing policies and procedures
- Issuing interoffice memorandums
- Implementing monthly surveys related to recruitment, benefits and salaries
- Issuing monthly payroll
- Controlling the monthly attendance
- Following up on employees' concerns
- Supervising the staffing process
- Interviewing candidates
- Supervising the screening process for recruitment
- Prepares employee separation notices and related documentation
- Supervising the vacations and sick leaves of employees and the related requests
- Inducting the introductory presentation related to the Human Resources department
- Controlling the data entry of new enrolled employees
- Controlling the process of salaries payments for the staff
- Recommending specific trainings for the staff
- Following up and controlling the update of the employees' files
- Issuing and supervising consignments dispatch for newcomers
- Setting eco-plans for overtimes, overnights and on call payments
- Assuring communication between the Human Resources department and other departments
- Setting scales for additional payments other than salaries
- Setting salary scales
- Focusing on exceeding customer service expectation
Opening Team, Restaurants Supervisor, Banquet and events coordinator - Marriott Hotel
(1996-01 - 2000-12)
Palms: Breakfast – Lunch & diner, Coffee beans, Kona-Kai: Chinese restaurant, Champions' sports bar: American sports bar
