Maria Deepthi R

Results-driven Service Management Specialist with 6+ years of overall experience in IT Service Management, Change Management, Service Operations, Stakeholder Management, and Process Improvement. Proven expertise in governing end-to-end change processes, coordinating Change Advisory Board (CAB) activities, monitoring KPIs and SLAs, and ensuring adherence to ITIL best practices. Currently driving change management governance for AI-powered automation initiatives aimed at enhancing operational efficiency and improving user experience.

Service Management Specialist / Senior Analyst – Change Management - Allianz Technology

(2022-01)

• Govern end-to-end IT Change Management processes aligned with ITIL best practices.
• Conduct risk and impact assessments for Standard, Normal, and Emergency changes.
• Facilitate CAB meetings and collaborate with global stakeholders.
• Monitor KPIs and drive continuous service improvement initiatives.
• Ensure compliance with governance frameworks and service management standards.
• Lead change management activities for AI-powered chatbot initiatives aimed at improving operational efficiency and reducing manual effort.

Lecturer - St. Anne's PU College

(2020-01 - 2021-12)

• Delivered technical training in computer science subjects and programming languages.

Software Development Intern - Tata Consulting Engineers

(2020-01 - 2021-12)

• Developed web applications using ASP.NET, C#, and SQL.

Senior Operations Executive - Reliance IT Park

(2016-01 - 2018-12)

• Supported Jio applications and operational activities.

M.Sc. - Computer Science - St. Joseph's Autonomous College (2020-01)

B.Sc. - Physics, Mathematics, Computer Science - St. Anne's Degree College for Women (2016-01)